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Technical Domain Architect (ServiceNow)

Company: Bank of New York Mellon
Location: New York
Posted on: September 19, 2023

Job Description:


Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

The Technical Domain Architect (TDA) who is responsible for architectural support of the Service Management product/tool suite. The successful candidate will work closely with the Service Management Technologies Product & Engineering Leads, Infrastructure Architecture Leads and the Service Management Office team members including requestors and end users to provide subject matter expertise in the ongoing enhancement of the products & tools to facilitate and support maturing the Service Management Office operational and commercial processes.

We're seeking a future team member in the role of Technical Domain Architect (TDA) to join our Technology Production Services (TPS) team with a Service Management organization This role is located in New York, Pittsburgh PA or Lake Mary, FL - HYBRID.

In this role, you'll make an impact in the following ways:

--- Provides end to end product architecture to ensure the detailed design and development remains

consistent with the overall product strategy and roadmap.

--- Identifies issues between the strategic architecture and vendor solution implementation.

* Identifies solutions and formulates implementation and migration strategies.

--- Provides expertise in technical knowledge, methodology and framework, data integration and

data flows, Enterprise Architecture, and software development and coding.

--- Work with IT Service Management Process Owners to understand workflow process and translate

designs to prototypes.

--- Provide detailed architecture analysis, design and direction on development activities.

--- Participate in design, code & test review cycles.

--- Provide a GAP Technical Evaluation of requested functionality and baseline (out of the box)


--- Perform solution walkthroughs with Process Owner(s) and testing team/s.

--- Evaluate ServiceNow changes (upgrades, patch fixes) and ensure alignment with product strategy

and roadmap

--- Identify opportunities to improve the product offerings from a quality, controls & capabilities

perspective while also defining best practices.

To be successful in this role, we're seeking the following:

--- SME in ServiceNow in addition to having 3+ years' experience in IT Service Management systems

& tools.

--- Proven success working in Enterprise level ITSM projects.

--- Knowledge and understanding of software architecture principles as they apply to solution and

application architectures, specifically for portals, web sites and systems integration projects.

--- Thorough understanding of ITIL best practices and common IT Service Management processes.

--- ServiceNow ITSM Implementation Certification.

--- Excellent communication skills both written and oral.

--- Excellent collaboration skills.

--- Complex problem-solving skills.

--- Ability to convey complex technical information both to engineers and senior managers.

--- Bachelor's degree required

--- Building effective relationship with IT vendors and negotiation skills preferable.

--- ITIL foundation certification preferable.

--- Vendor management skills.

--- Experience of technical process analysis.

--- Understanding of IT environments in financial institutions.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'
    Our Benefits:

    BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

    Acts as SCM technical expert, responsible for defining the overall technical direction of the SCM department. Defines SCM plans and scripts/programs for the most complex configurations. Standardizes the use of tools, technology and/or business expertise in relationship to SCM approaches. Assists in defining standards, processes, and procedures for the use of technology within the department. Defines and approves the process for metrics collection and analysis across all applications. Analyses data and produces progress reports for strategic projects. Makes recommendations to improve efficiencies and outcomes. Interacts directly with clients and senior management regarding project activities, production stability, SLAs, and current status of upgrades on the application (vendor/in-house). Responsible for defining the installation and upgrade strategy for vendor products and identifying obstacles in making vendor software products fully operational within BNY Mellon environment. Reviews customizations made to core product to ensure impact on future portability. Contributes to the achievement of Software Configuration/Release Management objectives.

    Modified based upon local regulations/requirements. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, advanced degree is preferred. 10-12 years of experience in a systems SCM environment, experience in the securities or financial services industry is a plus.

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team-one that is representative and inclusive of the diverse talent, clients and communities we work with and serve-and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

    BNY Mellon assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $98,000 and $200,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
    This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors.

    Employer Description:

    For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

    EEO Statement:

    BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans. Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

Keywords: Bank of New York Mellon, New York , Technical Domain Architect (ServiceNow), IT / Software / Systems , New York, New York

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