Technical Domain Architect (ServiceNow)
Company: Bank of New York Mellon
Location: New York
Posted on: September 19, 2023
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Job Description:
Overview
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at
the intersection of business, finance, and technology. We are one
of the world's top asset management and banking firms that manages
trillions of dollars in assets, custody and/or administration.
Known as the "bank of banks" - 97% of the world's top banks work
with us as we lead and serve our customers into the new era of
digital.
With over 238 years of rich history and industry firsts, BNY Mellon
has been built upon our proven ability to evolve, lead, and drive
new ideas at every turn. Today, we're approximately 50,000
employees across 35 countries with a culture that empowers you to
grow, take risks, experiment and be yourself. This is what
#LifeAtBNYMellon is all about.
The Technical Domain Architect (TDA) who is responsible for
architectural support of the Service Management product/tool suite.
The successful candidate will work closely with the Service
Management Technologies Product & Engineering Leads, Infrastructure
Architecture Leads and the Service Management Office team members
including requestors and end users to provide subject matter
expertise in the ongoing enhancement of the products & tools to
facilitate and support maturing the Service Management Office
operational and commercial processes.
We're seeking a future team member in the role of Technical Domain
Architect (TDA) to join our Technology Production Services (TPS)
team with a Service Management organization This role is located in
New York, Pittsburgh PA or Lake Mary, FL - HYBRID.
In this role, you'll make an impact in the following ways:
--- Provides end to end product architecture to ensure the detailed
design and development remains
consistent with the overall product strategy and roadmap.
--- Identifies issues between the strategic architecture and vendor
solution implementation.
* Identifies solutions and formulates implementation and migration
strategies.
--- Provides expertise in technical knowledge, methodology and
framework, data integration and
data flows, Enterprise Architecture, and software development and
coding.
--- Work with IT Service Management Process Owners to understand
workflow process and translate
designs to prototypes.
--- Provide detailed architecture analysis, design and direction on
development activities.
--- Participate in design, code & test review cycles.
--- Provide a GAP Technical Evaluation of requested functionality
and baseline (out of the box)
functionality.
--- Perform solution walkthroughs with Process Owner(s) and testing
team/s.
--- Evaluate ServiceNow changes (upgrades, patch fixes) and ensure
alignment with product strategy
and roadmap
--- Identify opportunities to improve the product offerings from a
quality, controls & capabilities
perspective while also defining best practices.
To be successful in this role, we're seeking the following:
--- SME in ServiceNow in addition to having 3+ years' experience in
IT Service Management systems
& tools.
--- Proven success working in Enterprise level ITSM projects.
--- Knowledge and understanding of software architecture principles
as they apply to solution and
application architectures, specifically for portals, web sites and
systems integration projects.
--- Thorough understanding of ITIL best practices and common IT
Service Management processes.
--- ServiceNow ITSM Implementation Certification.
--- Excellent communication skills both written and oral.
--- Excellent collaboration skills.
--- Complex problem-solving skills.
--- Ability to convey complex technical information both to
engineers and senior managers.
--- Bachelor's degree required
--- Building effective relationship with IT vendors and negotiation
skills preferable.
--- ITIL foundation certification preferable.
--- Vendor management skills.
--- Experience of technical process analysis.
--- Understanding of IT environments in financial institutions.
At BNY Mellon, our inclusive culture speaks for itself. Here's a
few of our awards:
Our Benefits:
BNY Mellon offers highly competitive compensation, benefits, and
wellbeing programs rooted in a strong culture of excellence and our
pay-for-performance philosophy. We provide access to flexible
global resources and tools for your life's journey. Focus on your
health, foster your personal resilience, and reach your financial
goals as a valued member of our team, along with generous paid
leaves that can support you and your family through moments that
matter.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action
Employer - Underrepresented racial and ethnic
groups/Females/Individuals with Disabilities/Protected
Veterans.
Acts as SCM technical expert, responsible for defining the overall
technical direction of the SCM department. Defines SCM plans and
scripts/programs for the most complex configurations. Standardizes
the use of tools, technology and/or business expertise in
relationship to SCM approaches. Assists in defining standards,
processes, and procedures for the use of technology within the
department. Defines and approves the process for metrics collection
and analysis across all applications. Analyses data and produces
progress reports for strategic projects. Makes recommendations to
improve efficiencies and outcomes. Interacts directly with clients
and senior management regarding project activities, production
stability, SLAs, and current status of upgrades on the application
(vendor/in-house). Responsible for defining the installation and
upgrade strategy for vendor products and identifying obstacles in
making vendor software products fully operational within BNY Mellon
environment. Reviews customizations made to core product to ensure
impact on future portability. Contributes to the achievement of
Software Configuration/Release Management objectives.
Modified based upon local regulations/requirements. Bachelor's
degree in computer science or a related discipline, or equivalent
work experience required, advanced degree is preferred. 10-12 years
of experience in a systems SCM environment, experience in the
securities or financial services industry is a plus.
BNY Mellon is an Equal Employment Opportunity/Affirmative Action
Employer. Minorities/Females/Individuals with
Disabilities/Protected Veterans. Our ambition is to build the best
global team-one that is representative and inclusive of the diverse
talent, clients and communities we work with and serve-and to
empower our team to do their best work. We support wellbeing and a
balanced life, and offer a range of family-friendly, inclusive
employment policies and employee forums.
BNY Mellon assesses market data to ensure a competitive
compensation package for our employees. The base salary for this
position is expected to be between $98,000 and $200,000 per year at
the commencement of employment. However, base salary if hired will
be determined on an individualized basis, including as to
experience and market location, and is only part of the BNYM total
compensation package, which, depending on the position, may also
include commission earnings, discretionary bonuses, short and
long-term incentive packages, and Company-sponsored benefit
programs.
This position is at-will and the Company reserves the right to
modify base salary (as well as any other discretionary payment or
compensation) at any time, including for reasons related to
individual performance, change in geographic location, Company or
individual department/team performance, and market factors.
Employer Description:
For over 230 years, the people of BNY Mellon have been at the
forefront of finance, expanding the financial markets while
supporting investors throughout the investment lifecycle. BNY
Mellon can act as a single point of contact for clients looking to
create, trade, hold, manage, service, distribute or restructure
investments and safeguards nearly one-fifth of the world's
financial assets. BNY Mellon remains one of the safest, most
trusted and admired companies. Every day our employees make their
mark by helping clients better manage and service their financial
assets around the world. Whether providing financial services for
institutions, corporations or individual investors, clients count
on the people of BNY Mellon across time zones and in 35 countries
and more than 100 markets. It's the collective ambition, innovative
thinking and exceptionally focused client service paired with a
commitment to doing what is right that continues to set us apart.
Make your mark: bnymellon.com/careers.
EEO Statement:
BNY Mellon is an Equal Employment Opportunity/Affirmative Action
Employer. Minorities/Females/Individuals With
Disabilities/Protected Veterans. Our ambition is to build the best
global team - one that is representative and inclusive of the
diverse talent, clients and communities we work with and serve -
and to empower our team to do their best work. We support wellbeing
and a balanced life, and offer a range of family-friendly,
inclusive employment policies and employee forums.
Keywords: Bank of New York Mellon, New York , Technical Domain Architect (ServiceNow), IT / Software / Systems , New York, New York
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