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Microsoft Dynamics 365 Customer Engagement, Senior Manager

Company: PwC
Location: New York
Posted on: May 12, 2024

Job Description:

Specialty/Competency: Microsoft
Industry/Sector: Not Applicable
Time Type: Full time
Travel Requirements: Up to 60%

A career in our Microsoft Dynamics team will provide the opportunity to help our clients transform their technology landscape across Front, Back and Mid-Office functions leveraging Microsoft Dynamics. We focus on contributing to PwC's value proposition of "strategy led and technology enabled", by aligning our Consulting Solutions' industry focus with the Microsoft technologies such as Dynamics 365, Azure, Power Platform and Power BI.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.

    Job Requirements and Preferences :

    Basic Qualifications :

    Minimum Degree Required :
    Bachelor Degree

    Minimum Years of Experience :
    7 year(s)

    Required Knowledge and Skills :
    Proven intimate knowledge and abilities in Dynamics CRM (2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution offerings.

    Preferred Qualifications :

    Certification(s) Preferred :
    Acquired one or more functional certifications within Dynamics CRM (2013/2011/4.0/Online)

    Preferred Knowledge/Skills :
    Demonstrates proven intimate knowledge and success with leading efforts to understand, assess, consult, design, implement and train on Microsoft Dynamics CRM applications-based solutions, which include the following areas:
    - Interacting with prospects and clients to understand key CRM requirements across Sales, Services, Marketing and Support;
    - Successfully demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with examples to ascertain business requirements; advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics CRM, 3rd parties and customizations;
    - Creating functional requirements and design specifications using CRM Functional Specifications Templates, carrying out business process analysis and creating detailed CRM process flows using a diagramming tool such as Visio;
    - Creating fit and gap analysis to assess how well the solution meets requirements and assess whether requirements are complete and comprehensive using fit and gap analysis templates for CRM;
    - Supporting in-solution design to address client business, interface and performance requirements and design for integration with external systems and business processes;
    - Developing project plans and create estimations for implementation tasks and lead teams successfully to complete the project tasks on time and under budget;
    - Leading the life cycle of a CRM implementation, customizing and implementing Microsoft Dynamics CRM, migrating data from external systems, conducting and supporting solution testing, assisting with functional, system and user acceptance testing, and conducting and supporting user and administrator training;
    - Building specialization in a Vertical Industry area of focus and contribute to development of CRM Industry solutions for the Vertical;
    - Assisting sales and presales teams to prepare proposals, participate on client presentations and support business development and the sale of professional services when necessary.

    Demonstrates intimate abilities and/or a proven record of success as a Microsoft Dynamics CRM consultant in a client-facing role for Microsoft Dynamics top tier or similar consulting organization is preferred, as well as Microsoft Dynamics CRM and Scribe certifications

    Demonstrates proven success and intimate abilities to utilize Microsoft Dynamics CRM in a functional capacity, which includes the following areas:
    - Performing key contributions to the lifecycle stages of a Dynamics CRM Solution (Assessment, Design, Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM 2013/2011/CRM 4.0 and CRM Capabilities;
    - Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle (Report Design, Creation, Publishing, Subscription, Alerts);
    - Leveraging project management skills to lead engagements through completion particularly functional aspects while collaborating closely with the customers, technical architects, and developers;
    - Interacting and utilizing effectively written and verbal business communication skills with clients and firm staff and/or management in a professional services business environment, emphasizing the development and delivery of presentations to business users, and use of MS Visio as a diagramming tool.

    Learn more about how we work: https://pwc.to/how-we-work

    PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

    All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

    Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

    For positions in California, Colorado, Hawaii, Nevada, New York State, or Washington State, or for opportunities that will report to a supervisor, office or other work site in New York State, please visit the following link for pay range information: https://pwc.to/payrange-v1-advisoryseniormanager

Keywords: PwC, New York , Microsoft Dynamics 365 Customer Engagement, Senior Manager, IT / Software / Systems , New York, New York

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