Engagement Manager - IT Professional Services
Company: Align Communications
Location: Iselin
Posted on: September 28, 2024
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Job Description:
Join the Team!
Is technology your passion? Do you want to work with smart,
forward-thinking individuals? Do you want to grow in career you
love?
At Align, our professionals are the key to our success. We dont
just hire talent, we invest in exceptional people who are
forward-thinking, results-driven, and passionate about what they
do. Were a group of tech-savvy professionals who are motivated by
making an impact. Our culture is one of unbounded opportunity that
celebrates the passions, skills and ideas of our teamwork hard,
play hard, be smart!
We believe great communities lead to great companies. Thats why we
offer a dynamic workplace where you feel inspired, engaged and
innovative. We offer professionals opportunities to train in the
leading technologies, make an impact within the industry and
acquire valuable new skills whether on client sites or in one of
our regional offices.Position Overview
We seek a Client Engagement Manager that is ready to step up into a
leadership role within an established and growing IT Consulting
Practice. The role is a combination of billable consulting, team
leadership, client relationship management, and account
development. The Client Engagement Manager will lead data center
transformation programs and will own the success of client
engagements. We also expect this person to work with the leadership
within our Data Center Migrations and Transformation solutions
consulting practice to manage various internal business development
and solution enhancement initiatives to grow the line of business.
You are expected to manage project teams and deliverables, own and
foster key client relationships, and help resource projects. Acting
as a senior consultant on projects you will lead projects by
analyzing business requirements, presenting related solutions, and
driving the business case and financial justifications. This will
transpire through joint account planning, partner teaming (internal
& external), on-site client interface/visits, engagement/solution
development and implementation support/follow-up.
This role is entrepreneurial and will work with senior leadership
in the Migration business unit to enhance our professional services
offerings includes mentoring team members, developing new tools and
processes, contributing to thought leadership and knowledge
sharing, supporting the proposal and pre-sales process, support
internal projects to enhance Aligns service offerings. As you grow
into more of a leadership role within the Migrations Solution, you
will develop and enforce standards, assist with solution
development, assist with project resourcing, and help define the
strategic direction of the solution.
Acting as a strategic advisor, you must have experience leading
Current State to Target State IT Infrastructure assessments and
initiatives. Candidates must have experience successfully managing
complex data center migration programs and managing key customer
relationships. To be successful in this role you must be
resourceful, solutions oriented, and possess the skills and the
ability to develop solutions and author presentations (PPT) to
articulate and influence clients executive teams on a proposed
infrastructure strategy.
This role is a hybrid role based out of our Iselin, New Jersey
Office
The position in its nature requires some travel, which at times
could be up to 30%.
This is a full-time position offering full benefits, a competitive
base salary in the $150K to $175K+ range (we are flexible based on
experience), paid training and performance-based bonuses
Responsibilities
This role is a combination of IT program management, client
relationship management, IT advisory consulting, and people
leadership.
Own the success of complex data center and cloud migrations
programs including project oversight, management of multiple
workstreams, team leadership, and client relationship
management
Support account development and growth, and the development of new
services
Perform billable IT advisory work, solution development, technical
project management, and delivery
Perform the consultative discovery of the clients business goals,
objectives, and challenges and translates them into effective
infrastructure solutions
Act as an IT Infrastructure Strategic Advisor and support the whole
project life cycle from pre-sales to project closeout phases
Work as both a leader within the migrations solution and a billable
resource on strategic consulting engagements
This person will be working closely with other subject matter
experts in a matrix environment to plan, schedule and execute
projects for various-sized enterprise clients (infrastructure,
storage, network, server and IT appliances, etc.), while ensuring
successful delivery, enforcing standards, and seeking to uncover
additional opportunities
Work closely with the group manager to manage client relationships,
ensure successful project delivery, and make certain resource
utilization is efficient
Contribute to thought leadership within Migrations and help define
our strategic vision, by continually evolving our solution
offerings to grow our revenue and client base
Ensure quality control by developing and managing processes, as
well as providing oversite and education
Help streamline and improve processes
Nurture and mentor team members to continually improve the skills
within the team and provide a career path for the team
Lead IT Infrastructure current state assessments and developing
target state infrastructure solutions which may include private,
hybrid and public cloud solutions
Drive solutions development, work with subject matter experts, and
put a cohesive vision in place that can be presented to clients
executive teams
Provide oversight on projects to ensure the technical vision is
realized and project manage aspects of the project as needed
Advise clients on potential risk, and manage client
expectations
Requirements
In summary, we seek an experienced program manager with IT
professional services experience. Candidates should have a proven
track record performing current state assessments, advising clients
on data center transformation, and leading data center physical and
logical migrations. To succeed in this role you must be
sales-minded, resourceful, solutions oriented and motivated. The
ability to successfully manage, grow and add value to key client
relationships is critical.
Bachelors degree is required
8+ years of project management experience with a focus on data
center / cloud migration, optimization or transformation
2+ years of relevant IT Professional Services or IT Advisory
Consulting experience
Experience successfully leading complex Data Center Migration
programs
Candidates must have advanced project management and client
relationship management skills and the ability to grow client
relationships
Experience leading IT Infrastructure current state assessments and
developing target state infrastructure solutions which may include
private, hybrid and public cloud solutions
Some supervisory or people management experience would be
preferred
Candidates must be able to understand the technology and author
business justification documentation and executive level
presentations
Experience in IT infrastructure re-platforming; data center
migration, optimization or consolidation; IT infrastructure
transformation projects with exposure to hybrid solutions, cloud,
and migration methodologies; and IT operations outsourcing
Knowledge of discovery tools and understanding the data collected
to map dependencies and develop migration strategies
In depth experience managing complex projects lifecycles starting
at the pre-sales engineering phases and ending in project
closeout
Excellent communication and presentation skills
Prior quality control and process improvement experience
Estimating, pre-sales and proposal development experience
PMP or other project management certifications
Cloud (AWS, Azure) or other infrastructure certifications
Advanced MS Project, PowerPoint, Visio and Office tools
documentation skills
ITIL and ITSM knowledge and certifications desired
Must be able to work out of the Iselin, NJ office as needed and be
available for overnight travel as needed (approximately 30%)
Tier 2PM20Align is a premier global provider of technology
infrastructure solutions.
Align specializes in designing and deploying technology
infrastructure solutions from the desktop to the data center as
well as providing managed IT services for clients.
Our professional services team, which includes Workplace
Technology, Data Center Solutions and Migrations & Cloud provide
strategic consulting, design, project management, engineering,
implementation and support. Our best-in-class Managed Services team
provides IT services and cybersecurity advisory for clients within
the Alternative Investment industry. Align is a Microsoft Tier 1
Cloud Solutions Provider (CSP) and Gold Partner.
Our client centric approach and passion for driving IT innovation
has enabled us to provide tailored solutions and business
transformations for over three decades. Leading firms have relied
on Align to provide forward-thinking technology strategies that
support their current and future business needs.
Our teams have flawless track records of delivering technical
solutions and have established long-standing relationships with an
impressive client list of both Global 1000 and SMB clients. We work
across a diverse list of industries including financial services,
life sciences (pharmaceutical and health care), retail, technology,
media and telecommunications.
For more information, visit:
www.align.comPI3178b1f4ba44-25660-35454045
Keywords: Align Communications, New York , Engagement Manager - IT Professional Services, IT / Software / Systems , Iselin, New York
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