Desktop Support
Company: STI
Location: Trenton
Posted on: April 1, 2026
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Job Description:
Role: Desktop Support Location: Trenton, NJ Duration: Long-Term
contract Onsite Description: Assists end users in resolving
hardware and software issues by fielding telephone calls and email
communication, diagnosing problems and performing troubleshooting
activities. Documents, tracks and monitors the problem to
facilitate a timely resolution. Relies on established guidelines
and instructions to perform daily job functions. Works under
immediate supervision. May require an associate’s degree in a
related area. Responsibilities: imaging, configuration and
deployment of new devices. Data migration from the existing to the
new device, as well as updating of Treasury systems for device
tracking and inventory. Systems used are SCCM and Provance. Provide
excellent customer service as defined in the client service level
agreement and demonstrated collaborative relationships within
Information Services. -Deliver a high level of customer service and
professional interaction with internal customers, management, and
administration. Required/Desired Skills Skill Required /Desired
Amount of Experience Experience providing Customer Service to
internal customers, management, and administration. Required 5
Years Experience providing Desktop support functions including
visiting the end user area to research and resolve
hardware/software/connectivity issues. Required 5 Years Experience
providing desktop support for a variety of business and software
development applications. Required 5 Years Eperience providing
desktop support to end-users and suggesting alternative solutions
for hardware requirements. Required 5 Years Experience Installing,
configuring and troubleshooting computer hardware, operating
systems, network configurations and software Required 5 Years
Experience Performing Backup/Recovery, and troubleshooting network
connectivity issues. Required 5 Years Experience
troubleshooting/supporting Windows 10 desktops/laptops/tablets
Required 5 Years Experience with SCCM to image computers Required 5
Years Experience troubleshooting/supporting Windows 11
desktops/laptops/tablets Required 5 Years Experience with Support
and configuration of Andriod mobile phones. Required 5 Years
Keywords: STI, New York , Desktop Support, IT / Software / Systems , Trenton, New York
