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Field Service Technician

Company: BD Becton Dickinson
Location: Hempstead
Posted on: December 7, 2017

Job Description:

Job DescriptionThe Difference of OneToday our associates serve every corner of the world, united by one purpose: advancing the world of health. Discover the difference one company can make. Discover the new BD.Join BD to...

  • Become an integral part of a company that makes a difference in human health, saving and improving the lives of people in all corners of the globe.
  • Use your creativity and entrepreneurial spirit to develop innovative solutions and products that can benefit all people around the world.
  • Enjoy an array of very competitive benefits, including choices of medical programs, company-sponsored savings plan, on-site fitness centers at select locations, tuition reimbursement, and many others that support a healthy lifestyle.
  • Become part of a company that gives significant time, talent and resources to philanthropic and charitable efforts around the world.Job Description SummaryThis Field Service Engineer position is responsible for successfully completing required training on BD Bioscience products and participating in field practical training as preparation for customer account assignments within an assigned territory.The Field Service Engineer is required to maintain schedules for preventative maintenance inspections and installations, and respond to all repair activities for warranty and post-warranty instruments as assigned.The Field Service Engineer must successfully troubleshoot, repair and verify instrument performance on all activities and completes instrument installations, field updates, preventative maintenance inspections and all required field reporting in a timely manner. This position may be required to provide service support outside their assigned territory.This position requires timely and accurate submittal of administrative duties including EFSRs, expense reports and payroll forms.The Field Service Engineer works to ensure customer satisfaction through quality workmanship, documentation, customer management and demonstrates professionalism that is consistent with Becton Dickinson’s image. This position must comply with Quality, GMP, ISO and safety regulations and adheres to company travel expense policies.Job DescriptionRESPONSIBILITIES:
    • Successfully completes all formal training on core clinical and/or research BD products as required by territory assignment.
    • Capable of interpreting instrument performance verification data used as an indicator of instrument optimization and takes corrective action when required.
    • Repairs instruments of moderate complexity by troubleshooting, repairing and ensuring an acceptable level of instrument performance is achieved and with limited assistance. Works toward repair metrics as defined by the Service Organization and within the scope of the position.
    • Schedules and performs installations, preventative maintenance inspections, reliability updates and works to achieve measurable goals for these activities as set by the Organization.
    • Manages customer satisfaction by instilling confidence in BD Biosciences’ products and services through quality workmanship and professional characteristics consistent with the BD image.
    • Maintains a professionalism image at all times through dress, behavior, oral and written communications.
    • Successfully completes project assignments under management direction for skill improvement within the scope of the job.
    • Participates in development of team goals and objectives and produces results that contribute to the team’s core objectives.
    • Routinely communicates as appropriate to peers, team leaders, management, Sales and internal associates on daily activities, critical situations, and business opportunities.
    • Participates and successfully completes all required BD continuing education programs consistent for the job position.
    • Provides leads in selling service offerings to customers within assigned service territory by using team leader, field management and internal contract coordinators as resources.
    • Communicates with the Division, via the PIR system on all product quality issues.
    • Manages a service territory by maintaining service customer files to include service reports, checklists, Engineering Change Notice (ECN) files, Field Change Notice (FCN), customer letters, technical reports, service bulletins and historical account information.
    • Maintains a targeted and accurate balance of inventory of service parts sufficient to support service requirements within assigned service territory and works to achieve organizational metrics.
    • Maintains assigned company assets such as test equipment, documentation, tools, company car, and inventory.
    • Prepares timely and accurate field service reports, expense reporting and payroll time sheets as required by management and linked to regional and organizational goals.
    • Complies with all Quality, ISO and GMP regulations including routine updates of SOPs, WIPs, training logs and Desktop Procedures as required by the organization.
    • Follows BDIS Environmental, Health and Safety (EH&S) policies and procedures for general laboratory safety and takes protective measures while in BSL3 laboratories and adheres to special policies regarding BSL4 biohazard environments. Takes responsibility for safety in immediate work area. Participates in EH&S training programs.
    • Notifies supervisor and EH&S of all observed hazardous conditions or unsafe work practices that threaten health and life. May provide recommendations on maintaining the safety of the work environment.KNOWLEDGE AND SKILLS
      • Electronic Theory and Troubleshooting. Strong understanding of analog and digital electronics and the demonstrated ability to apply concepts in troubleshooting to determine defective components on printed circuit boards as required and uses waveforms and signal processing to determine failures.
      • Computer Hardware and Software. Diagnoses operating system problems using utilities for both BD and non-BD applications. Troubleshoots networking problems within a network system consistent with BD service repair philosophy.MINIMUM QUALIFICATIONS
        • Writing Skills. Competent in writing documents, monthly reports, and other required administrative tasks using proper grammar, spelling and punctuation.
        • Oral Communication. Fluent in communication to customers, peers, Sales, management and internal associates and works to build synergies. Has effective listening skills.
        • Organizing and Planning. Effective planning of all work activities. Well organized and neat in filing, reporting and maintenance of inventory.
        • Communication Tools. Competent in preparing worksheets and written documents using word processing programs. Competent in the use of system email and use of internet and intranet services. Must be proficient in the use BD Biosciences data management systems that require routine interactions required for all field reporting.
        • Business Acumen. Basic understanding of the impact on the service business from quality workmanship and manages business costs associated with service work.EDUCATION AND EXPERIENCE
          • Typically requires an ASEE degree or a technical equivalent with a minimum of three years of experience in field engineering or related fields where a strong record of troubleshooting problems on moderate to complex instrumentation has been demonstrated.“Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status.”Company DescriptionBD is a global medical technology company that is focused on improving drug therapies, enhancing the quality and speed of diagnosing infectious diseases, and advancing research and discovery of new drugs and vaccines. BD has state-of-the-art facilities around the globe that provide an environment which enables our highly talented workforce to be the best at their professions. We hire associates who have a passion and commitment to "Helping all people live healthy lives." We are always seeking great people to join our Company on its journey to greatness.In March 2015, CareFusion, a leading provider of healthcare technology and services for medication management, infection prevention, respiratory care and surgical procedures, joined BD as part of our worldwide Medical segment. Together, our companies will form one of the largest global leaders in medication management and patient safety solutions. To learn more and apply for opportunities with BD or one of our CareFusion businesses, visit https://jobs.bd.com/We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

            Keywords: BD Becton Dickinson, New York, Field Service Technician, IT / Software / Systems, Hempstead, New York

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