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IT Field Services Engineer

Company: Eze Castle Integration
Location: New York
Posted on: June 12, 2018

Job Description:

Job DescriptionJoin The Eze Castle Integration Team

Are you looking to join a winning team in the IT financial services arena? Do you have the superior technical talent and unshakeable focus to help customers succeed?Eze Castle Integration is a dynamic, global organization offering the opportunity to learn from the best in the technology arena. You will work alongside a driven team of engineers and client technology managers that possess vast experience and skillsets. We encourage our employees to continue their professional development through challenging work and as well as Elearning, training and workshops.

Our Technology Isn’t All That Sets Us ApartWe are a leading managed service provider (MSP) building cutting edge technology, such as the Cloud and our ability to offer customized services. Thanks to our track record of success in the hedge fund and investment management industry, Eze Castle Integration continues to grow. Everything we do comes from the strength of our team. We're looking for an uncommon mix: self-starters who are motivated to push their talents to the limit and who enjoy collaborating with peers and customers.

Position SummaryThe Field Services Engineer is responsible for delivering first class service, advice and technical support to Eze Castle clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes daily support incidents, desktop and light server troubleshooting, hardware/software installation, upgrades and relocations. The candidate will interface with high profile financial industry clients daily thus requiring the highest level of presentation, communication and professionalism.

Position Responsibilities:• Maintenanceo Maintains workstations and the programs running on themo Contributes to knowledge base of support issues and resolutions

• Troubleshootingo Acts as an escalation point for ECI Support Desk to coordinate with internal resources and vendors in helping to diagnose and resolve issues in client’s environments

• Engages in self-directed continuous improvement and learning of various products:o Investigates and follows both industry and ECI best practices and updates ECI standardso Participates in scheduled team meetingso Documents standards on the ECI Wiki

Position Requirements:• College diploma or University degree in the field of Computer Science or equivalent field and/or related experience with a minimum of 1-2 years of end user support• Exceptional written and oral communication skills• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills• Strong documentation skills• Ability to absorb and retain information quickly• Ability to present ideas in user-friendly language• Highly self-motivated and directed• Sharp attention to detail• Proven analytical and problem solving abilities.• Capable of multitasking in a high pace environment, effectively and efficiently• Exceptional customer service orientation• Ability to demonstrate client sensitivity• Experience working in a team-oriented, collaborative environment• Outstanding client services skills• Ability to effectively prioritize and execute tasks in a high-pressure environment• Certifications with any of the technical requirements listed below strongly preferred

Technical Requirements:• Experience deploying home networks including Cable/DSL/FIOS modems, firewalls, hardware and software VPN clients• Understanding of networking concepts: TCP/IP, LAN/WAN, DHCP, DNS, Routing, Switching and Firewalls• Reinstalling Operating Systems and all appropriate drivers.• Microsoft Windows 7/8/10, Microsoft Office 2007-2016• Android/iOS/Windows Mobile/Blackberry configuration and troubleshooting.• MDM Solutions (XenMobile, Airwatch, MobileIron)• Virus and spyware removal• Troubleshooting Desktops/Laptops/Mobile devices/Printers/Fax Machines/Scanners/Copiers• Experience with various desktop imaging software like Acronis or Ghost

Preferred:• Financial industry experience (Hedge Funds Private Equity, FoF)• Experience with Market Data vendors like Bloomberg, Reuters, Factset• Experience with Quickbooks• Email and spam troubleshooting• Office 365, Amazon AWS, SaaS, cloud technologies• Understanding of IaaS, VDI and backup technologies• Experience with virtualization software such as VMWare vSphere or Hyper-V• Administering Active Directory Users/Exchange mailboxes• MCP/MTA/MCITP certification

Work Conditions:• Ability to work in an independent environment with moderate supervision• Ability to work under a moderate noise level (i.e. working on an open floor with printers, telephones, and computers)• Overtime may be required to meet project deadlines (including late nights and weekends)• Ability to travel for business and work beyond normal business hours when necessary• Ability to be flexible and successfully respond to multiple work pressures• Sitting for extended periods of time• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components• Lifting and transporting of moderately heavy objects, such as computers and peripherals

We offer competitive salaries and our generous benefits package includes health and dental insurance at great employee rates, life insurance, short/long term disability, paid time off and holidays, a 401K plan and performance incentives. Come work for the leader in cutting edge technology and see for yourself how we value our clients and employees alike.ECI is an equal opportunity employer. In accordance with anti-discrimination laws, ECI prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. ECI conforms to the spirit as well as to the letter of all applicable laws and regulations.Company DescriptionAre you looking to join a winning team in financial services IT? Do you have the superior technical talent and unshakeable focus to help customers succeed?Thanks to our track record of success in the hedge fund and investment management industry, Eze Castle Integration continues to grow - and that means opportunity for you if you're the right professional. We're looking for an uncommon mix: self-starters who are motivated to push their talents to the limit and who enjoy collaborating with peers and customers.What's in it for you? Just about everything you could want in a career. We train our employees on the latest technologies and provide them the opportunity to use their newly acquired skills every day. In addition, we provide opportunities for career development and enhancement to keep you growing and contributing for years to come.

Keywords: Eze Castle Integration, New York, IT Field Services Engineer, IT / Software / Systems, New York, New York

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