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VP of Global Technology Operations & Support

Company: Entertainment / Broadcasting, New York, NY
Location: New York
Posted on: July 13, 2018

Job Description:

THE ROLE:

Technology Operations and Support is a team of technologists passionate about service and excellence. This team is at the onset of implementing and standardizing on a new ITSM platform, transforming service levels, and expanding global coverage. We support the global enterprise, across the U.S, EMEA, and ASIAPAC, as well as, partner with other areas of the business to roll-out enterprise solutions.

We want all members of the team to show up every day with a passion for their job and care that it gets done well. We will want you to partner with the business and fellow technologists to make sure we are delivering best-of-class solutions that can make a real impact on our end users’ day-to-day jobs. You should be able to work autonomously to manage your team and projects, while delivering on-time and on-budget. As the VP of Global Technology Operations & Support, we’ll trust you to lead and own:

MORE ABOUT WHAT YOU’LL DO: Overall responsibility for managing and building a global operations & support team (and members) and helping the Technology Operations & Support organization better align with the business. Lead operational and strategic planning of aligned systems area(s), including fostering innovation, planning projects, standardizing/streamlining work processes and organizing and negotiating the allocation of technical and human capital resources. Develop technology operations and support Standard Operating Procedures based on industry best practices and ensuring uniform deployment of updates. Provide expertise and support during systems upgrades, installations, conversions, migrations and maintenance. Partner with decision-makers in aligned departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization and users. Facilitate the standardization of hardware, mobile and desktop platforms in the best interest of Company’s business units. Set and measure goals for team; with a focus on timely delivery, service-oriented solutions, and value-add benefits to the organization. Benchmark, analyze, report, and make recommendations for the improvement and growth of Company’s technology infrastructure, operations, services, and systems. WHAT YOU’LL LEARN:

On our team, you'll have the opportunity to innovate. You will learn. You will not be alone. You’ll have an opportunity to assess, recommend & lead the implementation of the latest technologies. In addition, you’ll be able to manage a strong team of technologists & engineers that deeply care for our business and are eager to push the envelope wherever possible. Finally, you will have a unique opportunity to be part of some major initiatives to revamp & transform our Technology Operations and Support team into a world-class, global, and service-oriented organization.

YOUR STORY: Bachelor of Science in Computer Science or related field, or a combination of education and work experience 8-10 years of experience leading an evolving small, lean and efficient IT team Proven track record of developing and deploying IT solutions Possess significant business acumen to interpret business strategies into IT priorities Possess excellent communication and facilitation skills with the ability to present ideas in an accessible way to various stakeholders across the organization Proven ability to analyze methods and align processes, people and technology to optimize change initiatives. Experience with ServiceNow, and other ITSM platforms Ability to translate a technology, service demands, and impact to operations into SLAs Past success in developing and deploying mission critical operations and support initiatives Strong project management skills with the ability to manage multiple, fluid priorities to a successful outcome A hands-on and adaptable leadership style with commitment to driving results Prior experience in driving and leading enterprise technology and cultural transformation programs. Demonstrated understanding of tools and technologies in technology operations ecosystem. Demonstrated consistent and steady growth in career. Demonstrated experience of metrics-driven management with accountability.

Keywords: Entertainment / Broadcasting, New York, NY, New York, VP of Global Technology Operations & Support, IT / Software / Systems, New York, New York

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