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Business Analyst - Technical Service

Company: Becton Dickinson and Company
Location: Franklin Lakes
Posted on: September 15, 2018

Job Description:

Job Description Summary Job Description Business Analyst Technical Service Information Technology Job Description The Business Analyst (BA) Technical Service, reports to the Manager or Director of Global Services in the Technical Service Technology group. The Global Services Technical Service group is primarily responsible for BDs regulated Technical Service business function but also contributes to needs initiated by other functions such as Customer Service, Logistics and Quality. The Business Analyst- Technical Service will manage a portfolio of business capability requests initiated by a global group of BD Technical Service Business Units. These capability requests will vary from small changes to existing processes and systems to major enhancements and improvements. The Business Analyst- Technical Service will utilize BDs enterprise demand management systems & processes to shephard business demands from idea to realization. Successful delivery of each demand will require the Business Analyst- Technical Service to work closely with BDs network of process & technology vendors within and external to BD. BD ITs demand management processes requires the BA Tech Service to perform a number of job functions. These job functions will include: Work with Business Subject Matter Experts and IT Business Relationship Managers (BRM) to elicit, discover and analyze business requirements and user stories Work with Business Sponsors and BRMs to develop business cases Work with BD approved business process, design & architecture and external vendors to design solutions that are approved by business and IT Governance Translate requirements, user stories and solution needs to onshore or offshore technology teams Work with BD authorized associates in Information Security & Compliance/Quality to ensure planned projects and changes are risk-assessed Utilize project management skills to develop and communicate project plans, resource plans and project cost estimates. Where required, work with BD authorized computer systems validation groups to ensure computer system validation requirements are properly assessed and executed. Where required, lead specific streams of project work such as leading Validation, User Acceptance Testing (UAT) and cutover. Ensure all stakeholders and project team members are compliant with BDs demand management and solution delivery work processes Act as primary or secondary point of contact for business to request ongoing changes/maintenance. Act as a reference / subject matter expert for other business functions and regions that will make inquiries about the capabilities you have delivered. Qualifications Functional/Technical Skills: Strong Process & Computer Systems Analysis Skills. The candidate will have experience in implementing modern, customer or technical service-related computer applications designed to deliver and improve business capability & productivity. Preference given to candidates with experience in emerging technologies such as automation, analytics, AI. Strong knowledge of traditional and emerging Technical or Field Service Process models. Service related process model experience is a must. Preference given to Candidates with experience deliverying solutions to the regulated Healthcare/Life Sciences/Med Devices industries. Proficient user of the Salesforce.com Service Cloud Computing System, Servicemax or similar modern CRM service system. 4. Intermediate knowledge of SAP / ERP Technical Service process models 5. Strong knowledge of MS Office productivity software including emails, spreadsheets, presentations 6. Intermediate Project Management Skills . You will be asked to develop project plans, resource plans and project financial forecasts. 7. Intermediate Business Case Development Skills. You will be asked to create or help create business cases. Cost/Benefit analytical skills are required. 8. Excellent consultation and communication skills . Business & Technology Leaders and Vendors will consult with you about their new business needs, status of their portfolio, etc. 9. Strong learning agility . You will be comfortable exploring, using and deploying new technologies to BD and the world. 10. High energy/strong execution skills. You will need energy to build and maintain project execution momentum 11. Intermediate knowledge of Quality requirements associated with the Healthcare/Medical Device industry EDUCATION AND EXPERIENCE: Bachelors Degree, preferably in IT or Business Related 2 or more years experience implementing systems for Technical Services Primary Work Location USA NJ - Franklin Lakes Additional Locations USA CA - San Diego (BDB) Work Shift NA (United States of America)

Keywords: Becton Dickinson and Company, New York , Business Analyst - Technical Service, IT / Software / Systems , Franklin Lakes, New York

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