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Technical Operations Manager

Company: Dreamtek
Location: New York
Posted on: June 15, 2019

Job Description:

The Dreamtek Group is a fully integrated production company offering a range of creative solutions to help its customers create and deliver digital experiences. To support this we have an in-house video production department that produces live streams, events, digital content, TVCs & corporate films, and a talent division that offers a fully managed service for permanent & freelance staffing across the AV & production industries. Our services also extend to content seeding, broadcasting studio builds, video asset management, webcasting, mobile and social applications development. We are seeking a full time Technical Operations Manager to work on-site at the Facebook offices in New York. The Technical Operations Manager responsibilities will be to primarily oversee the end-to-end events including technical coordination, presentation setup and support, AV/VC services, streaming, and management of service supervisors. The ideal candidate will champion technical excellence onsite, should have strong problem solving skills, quantifiable leadership talents, exposure to installed audio-visual and event systems, and high level experience in team and project management. Our vision is simply to revolutionise the way technology is used and supported worldwide. Responsibilities Drive regional technical excellence for the Event teams at Facebook. Observe and report service delivery, execution, and overall technical performance. Lead and grow the technical proficiency within Event Ops teams and develop personalised personal development programmes for the team members. Lead the focus and enforce our Service Level Agreements (SLA) for the service with Facebook. Ability to develop and enforce Standard Operating Procedures (SOP) within Event Ops staff. Develop strategies to successfully meet quarterly and yearly goals with the Client Services Team. Apply significant knowledge of industry trends and developments to improve the service to our clients. Work closely with the Client Service Delivery Manager, to ensure successful delivery of all events throughout NAM Monitoring technical service offering and recommending where improvements need to be made Communicate and enforce Facebook standards, creating and defining new standards as technology and scope evolves. Create the operational systems, processes and policies in support of Facebook's mission, improve management reporting, information flow, business process and organizational planning. Provide detailed analysis on data and metrics from past events to drive direction and effectiveness of future events. Collate data for the service reviews and advise on any technical erroneous trends that need flagging with Facebook. Work with the Client Services Team to provide assessments and forecasts of the service for the Monthly, Quarterly and Annual service reviews. Provide detailed training and proficiency tracking ensuring all key skills are met within the team and maintaining personal development plans each staff member to reach technical excellence in their role. Ability to delegate responsibilities effectively. Qualifications Experience leading and managing a staff of event and/or AV professionals. Exceptional leadership, professionalism and customer-service skills. Excellent task management, presentation, verbal & written communication skills, combined with relentless follow-up. create analytical reports to support the teams performance. 8 years working knowledge of audio-visual equipment with a proficiency in lighting, sound, video recording and data projection along with experience with the technical challenges and problem solving needs in an event production environment. Desirable to have experience managing a region/remote offices. Experience in live streaming is desirable 5 years prior work experience with a minimum of SAT II. A track record of working in the AV/event industry in a fast paced environment. Ability to lift 50 lbs. Travel domestic and international.

Keywords: Dreamtek, New York , Technical Operations Manager, IT / Software / Systems , New York, New York

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