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Level II Technical Support

Company: Lincoln Computer Services
Location: New York
Posted on: August 17, 2019

Job Description:

Job OverviewWe are currently seeking a full time Tier II Support Engineer with a minimum of 5 years of extensive hands on experience with any of the following: Citrix, Nable, VMware, SonicWALL, Systems Administration, Exchange, Office 365.Responsibilities Provide phone support and remote remediation for complex issues Troubleshooting and resolving customer system problems across a broad range of technologies Provide remote installations of new software and upgrades Provide remote installation of service Packs and security updates Provide onsite support and installations to clients when necessary Provide helpdesk support including analyzing and resolving end-user issues Act as a mentor and escalation point for Level I engineers Skills & Experience Knowledge of Microsoft operating systems and desktop applications Experience with installing, configuring, and administering a broad range of technologies Excellent written and verbal communication skills Knowledge of Citrix, VMware and Microsoft Systems Administration Certifications a plus Experience with installing, configuring, and administering a broad range of technologies Company OverviewFounded in 1997, Lincoln Computer Services is a growing custom IT solution provider, servicing New York City and Long Island, New York. If you are interested in working for a growth-oriented company with a culture that exudes collaboration, integrity and a passion for technology, submit your resume today!BenefitsLincoln offers a competitive salary, training and education, a great benefits package (medical, dental, vision, 401k), generous paid time off and an excellent work atmosphere.

Keywords: Lincoln Computer Services, New York , Level II Technical Support, IT / Software / Systems , New York, New York

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