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Oracle Engagement Cloud CDM and Service Consultant

Company: The Judge Group, Inc.
Location: Bayonne
Posted on: September 14, 2019

Job Description:

Location: Bayonne, NJ Description: Our client is currently seeking a Oracle Engagement Cloud CDM and Service Consultant Technical/Functional Skills - Demonstrated experience in gathering and documenting business requirements, leading fit-gap analysis, conference room pilots (CRPs) functional configuration, testing, client user training. - Having expertise in Rapid Implementation template to do configuration - Oracle Engagement cloud CDM (Customer Data Management) and Service expertise for at least two or more implementations - Experience in setting up the Customer duplication and conflict resolution rules - Experience in setting up the survivor rules and address standardization requirements - Experience in setting up the customer master in the enterprise ecosystem dealing with multiple systems. - Experience in Engagement Cloud Service Request management, activity management, SLA&OLA management, escalation functionalities - Experience in working with Oracle Social Networking features in the context of Service - A minimum of 10+ years of experience in multiple end-to-end implementations projects in Oracle Cloud - Prior Project or Team management experience in the Implementation engagement would be added advantage - Experience in Engagement Cloud CDM and Service transactional reporting - Certified Oracle Engagement Cloud CDM and Service Specialist Roles & Responsibilities - Work directly with Business User as an Oracle Engagement Cloud CDM and ServiceTechno functional expert. - Ability to work independently and manage multiple task assignments - Gather, analyze business requirements and perform Fit-Gap analysis - Active participation in preparing various project documents - Solution design, Functional Specifications, Setup Documents, SIT-UAT Test Scripts, Training materials. - Explain the business requirement to other team members in the project - Should be able to work effectively in Onsite-Offshore model - Write functional requirement and design documents - Create and execute test scenarios in various test environments - Works closely with users during user acceptance testing phase

Contact: This job and many more are available through The Judge Group. Find us on the web at - provided by Dice

Keywords: The Judge Group, Inc., New York , Oracle Engagement Cloud CDM and Service Consultant, IT / Software / Systems , Bayonne, New York

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