NewYorkRecruiter Since 2001
the smart solution for New York jobs

Technical Analyst - 33rd

Company: FCB
Location: New York
Posted on: October 13, 2019

Job Description:

JOB SUMMARY

The Technology Analyst provides day-to-day administrative functions and problem resolution related to workstations, printer, peripheral and network issues that cannot be resolved by the Enterprise Service Desk (ESD). The Support Analyst must have solid customer service skills as well as technical experience in supporting Windows and MAC Desktop Operating Systems in a mission critical environment.

ESSENTIAL FUNCTIONS

TECHNICAL SUPPORT

Update ticket-tracking system and responds to end-user desktop issues. Issue hardware, printer trouble-shooting, installs software and hardware and applies security patches as well as anti-virus software.

JOB DUTIES & RESPONSIBILITIES

Creates and responds to desktop related tickets to determine appropriate corrective actions and/or escalation.

Must support any and all of the outside locations including the main office.

Regularly update the ticket tracking system (Remedy) with status and fixes.

Significant direct interaction with customers, requiring strong interpersonal skills with heavy focus on client relations.

Installs software and/or hardware peripherals, apply security patches and anti-virus updates.

Troubleshoots problems by applying established techniques, procedures and specific standards as determined by the End User Engineering Services team.

May serve as the local office primary point of contact for administration and hardware/software support for new and existing file, print, and application servers.

Resolves end users desktop computer issues, issuing/tracking loaner hardware, printer troubleshooting and configuration.

Participation in new and existing infrastructure deployments and coordination of projects with IPG End user Engineering Services, Core Services, and Global Networking teams to provide site designs according to documented standards.

Follows documentation and checklists to ensure a high quality of service thus maximizing efficiency and effectiveness.

Required to respond to after-hours/emergency support requests as needed.

Responsible for implementation, issue resolution, escalation and communication.

Responsible for timely and accurate analysis and system administration.

Must support all meetings from a technical standpoint including A/V setup and troubleshooting.



Provide technical support for the New Business Team with pitch related activities.

EDUCATION

DEGREE/DIPLOMA: Associates and/or Bachelors

AREA OF STUDY: Computer Science or related field

REQUIRED/PREFERRED: Preferred

EXPERIENCE

MIN EXPERIENCE: 3 years

AREA OF EXPERIENCE: Knowledge of all MAC and PC Software and Hardware Equipment, Ability to Analyze and Solve Semi-Routine and more Moderately Complex Computer Related Problems, Troubleshooting, Hardware, Network and Remote Access Problems

REQUIRED/PREFERRED: Required

KNOWLEDGE & SKILLS

MICROSOFT OFFICE

Proficiency in Microsoft Word, Excel, PowerPoint

OPERATING SYSTEMS

Advanced knowledge of various MAC and PC software and hardware equipment and the ability to analyze and solve semi-routine and more moderately complex computer related problems

LANDESK AND CASPER

Should have some experience packaging and distributing applications with Landesk or Casper

COMPUTER-RELATED TECHNOLOGIES AND APPLICATIONS

Competency in current and relevant computer-related technologies and applications

COMPUTER HARDWARE & SOFTWARE

Must be competent with all major Internet browsers, able to use both Mac & PC, understand browser plugs-ins (Java, Flash, etc.), familiar with tablet devices (Android, iPad) and smartphones

COMPUTER HARDWARE & SOFTWARE

Familiar with tablet devices (Android, iPad) and smartphones. Veva.

ADOBE CREATIVE SUITE

Familiarity with Adobe Creative Suite (Photoshop, InDesign, Illustrator)

ADOBE ACROBAT

Strong knowledge in Adobe Acrobat

COMPETENCIES

COLLABORATION

Ability to work effectively in a team environment to build and foster collaborative environment

COMMUNICATION

Is attentive and shows interest in the subject, Expresses ideas clearly and accurately

INTERPERSONAL SKILLS

Is able to establish and maintain rapport and build relationships with another

CLIENT FOCUS

Ability to interact professionally with clients and demonstrates client focused approach to service their needs

SELF-MANAGEMENT

Practically and objectively identifies one's own performance and abilities, Prioritizes and completes tasks in order to deliver desired outcomes within allotted time frames with minimal or no supervision

DETAIL ORIENTATION

Acute attention to detail, with an emphasis on consistency and continuity.

PROBLEM SOLVING

Shows interest in finding the cause of problems, looks for and chooses effective solutions and takes the necessary action to resolve them

WORK ETHICS

An excellent work ethic

QUICK LEARNER

Thrives on learning and learns quickly.

FOR U.S. JOB SEEKERS

It is the policy of FCB and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Keywords: FCB, New York , Technical Analyst - 33rd, IT / Software / Systems , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Full Stack Software Development Engineer - Relocation Available - 875040-0 (Yonkers,NY)
Description: DESCRIPTION br br Amazon Web Services AWS is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses (more...)
Company: Amazon
Location: Yonkers
Posted on: 10/21/2019

Java Developer
Description: CLIENT CITY CLIENT ROLE JAVA/J2EE DEVELOPER LOCATION BROOKLYN, NY DURATION 1 YR WORKING HOURS 35 HRS/WEEK INTERVIEW F2F JOB DESCRIPTION : MANDATORY SKILLS/EXPERIENCE Computer Science BS or relevant
Company: GCOM SOFTWARE LLC
Location: New York
Posted on: 10/21/2019

Software Development Engineer - Relocation Available - 782442-0 (Paterson,NJ)
Description: DESCRIPTION br br Amazon Web Services AWS is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses (more...)
Company: Amazon
Location: Paterson
Posted on: 10/21/2019


Mobile Product Designer - Global Investment Bank, NYC
Description: Do you love making the highly complex simple and intuitive through innovative and beautiful design ... -- Our client, a Tier 1 Investment Bank in NYC are embracing
Company: TDA Creative
Location: New York
Posted on: 10/21/2019

Chat about Software Development Opportunities with the Region Services Organization
Description: I'm Scott and I'm a sourcing recruiter with AWS Interested or have questions about our software development roles br br Start a chat with me today All chats are text-based and I'm based on the (more...)
Company: Amazon
Location: Paterson
Posted on: 10/21/2019

Software Development Engineer - Region Build - Relocation Available - 885238-0 (Staten Island,NY)
Description: DESCRIPTION br br Have questions about this role Start a chat with the recruiter today br br br br Amazon Web Services AWS is the world leader in providing a highly reliable, scalable, (more...)
Company: Amazon
Location: Staten Island
Posted on: 10/21/2019

Software Development Engineer - Relocation Available - 838926-0 (Yonkers,NY)
Description: DESCRIPTION br br The AWS Well-Architected Tool team is hiring Software Developers br br Imagine if you could help shape the future of architecture, and go on a journey where few have tread (more...)
Company: Amazon
Location: Yonkers
Posted on: 10/21/2019

Lead Developer
Description: ABOUT THE POSITION -- We are seeking an experienced Full Stack .NET Lead Developer to join our team of 15 IT professionals.--The successful candidate will lead a team of 2 full stack developers, supporting (more...)
Company: Engage Partners Inc.
Location: Edison
Posted on: 10/21/2019

Scala Developer
Description: Position Description:The Trade Surveillance team builds and executes complex surveillance models that focus on monitoring the trading practices of the Firm's front office functions. A senior developer (more...)
Company: Financial industry
Location: New York
Posted on: 10/21/2019

Software/Data Engineer II (Python)
Description: JCW is currently recruiting for a Software Engineer II for a Data Analytics company in NYC. The engineer will help to build out the organization's core platforms,
Company: JCW
Location: New York
Posted on: 10/21/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds