Technical Analyst - 33rd
Location: New York
Posted on: October 13, 2019
The Technology Analyst provides day-to-day administrative functions
and problem resolution related to workstations, printer, peripheral
and network issues that cannot be resolved by the Enterprise
Service Desk (ESD). The Support Analyst must have solid customer
service skills as well as technical experience in supporting
Windows and MAC Desktop Operating Systems in a mission critical
Update ticket-tracking system and responds to end-user desktop
issues. Issue hardware, printer trouble-shooting, installs software
and hardware and applies security patches as well as anti-virus
JOB DUTIES & RESPONSIBILITIES
Creates and responds to desktop related tickets to determine
appropriate corrective actions and/or escalation.
Must support any and all of the outside locations including the
Regularly update the ticket tracking system (Remedy) with status
Significant direct interaction with customers, requiring strong
interpersonal skills with heavy focus on client relations.
Installs software and/or hardware peripherals, apply security
patches and anti-virus updates.
Troubleshoots problems by applying established techniques,
procedures and specific standards as determined by the End User
Engineering Services team.
May serve as the local office primary point of contact for
administration and hardware/software support for new and existing
file, print, and application servers.
Resolves end users desktop computer issues, issuing/tracking loaner
hardware, printer troubleshooting and configuration.
Participation in new and existing infrastructure deployments and
coordination of projects with IPG End user Engineering Services,
Core Services, and Global Networking teams to provide site designs
according to documented standards.
Follows documentation and checklists to ensure a high quality of
service thus maximizing efficiency and effectiveness.
Required to respond to after-hours/emergency support requests as
Responsible for implementation, issue resolution, escalation and
Responsible for timely and accurate analysis and system
Must support all meetings from a technical standpoint including A/V
setup and troubleshooting.
Provide technical support for the New Business Team with pitch
DEGREE/DIPLOMA: Associates and/or Bachelors
AREA OF STUDY: Computer Science or related field
MIN EXPERIENCE: 3 years
AREA OF EXPERIENCE: Knowledge of all MAC and PC Software and
Hardware Equipment, Ability to Analyze and Solve Semi-Routine and
more Moderately Complex Computer Related Problems, Troubleshooting,
Hardware, Network and Remote Access Problems
KNOWLEDGE & SKILLS
Proficiency in Microsoft Word, Excel, PowerPoint
Advanced knowledge of various MAC and PC software and hardware
equipment and the ability to analyze and solve semi-routine and
more moderately complex computer related problems
LANDESK AND CASPER
Should have some experience packaging and distributing applications
with Landesk or Casper
COMPUTER-RELATED TECHNOLOGIES AND APPLICATIONS
Competency in current and relevant computer-related technologies
COMPUTER HARDWARE & SOFTWARE
Must be competent with all major Internet browsers, able to use
both Mac & PC, understand browser plugs-ins (Java, Flash, etc.),
familiar with tablet devices (Android, iPad) and smartphones
COMPUTER HARDWARE & SOFTWARE
Familiar with tablet devices (Android, iPad) and smartphones.
ADOBE CREATIVE SUITE
Familiarity with Adobe Creative Suite (Photoshop, InDesign,
Strong knowledge in Adobe Acrobat
Ability to work effectively in a team environment to build and
foster collaborative environment
Is attentive and shows interest in the subject, Expresses ideas
clearly and accurately
Is able to establish and maintain rapport and build relationships
Ability to interact professionally with clients and demonstrates
client focused approach to service their needs
Practically and objectively identifies one's own performance and
abilities, Prioritizes and completes tasks in order to deliver
desired outcomes within allotted time frames with minimal or no
Acute attention to detail, with an emphasis on consistency and
Shows interest in finding the cause of problems, looks for and
chooses effective solutions and takes the necessary action to
An excellent work ethic
Thrives on learning and learns quickly.
FOR U.S. JOB SEEKERS
It is the policy of FCB and any of its affiliates to provide equal
employment opportunities to all employees and applicants for
employment without regard to race, religion, color, ethnic origin,
gender, gender identity, age, marital status, veteran status,
sexual orientation, disability, or any other basis prohibited by
applicable federal, state, or local law. EOE/AA/M/D/V/F.
Keywords: FCB, New York , Technical Analyst - 33rd, IT / Software / Systems , New York, New York
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