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Alterations Technical Manager

Company: Vera Wang
Location: New York
Posted on: November 11, 2019

Job Description:

The Alterations Technical Manager is responsible for leading a team of seamstresses at our New York Corporate headquarters-Alterations location. This dynamic individual will provide exceptional customer service whilst working with clients to fit and alter gowns within established timeframe standards.
Duties and Responsibilities (Including, but not limited to):

  • Uphold and endorse the company values of excellence in customer service, and promote the brand with passionate determination.
  • In charge of leading a team of seamstresses, managing fitting scheduling whilst working to deadlines.
  • Interface with the Bridal Services stylist team to ensure customer satisfaction exceeds expectations.
  • Consistently and effectively communicate, model, and enforce company policies, core values, goals, and safety rules.
  • Actively liaise and follow-up on a daily/ weekly basis with management department strengths and weaknesses.
  • Manage all day to day alteration operations; oversee alterations inventory; ordering alterations supplies, equipment, and sewing needs.
  • Monitor completion status of client items by actively overseeing workroom productivity.
  • Organize in-progress gowns by date, amount of work, and seamstress
  • Provide department approved alteration options to client; responsible for determining whether a requested modification questions the original integrity of design.
  • Great communication skills and must demonstrate confidence when interacting with clients, alterations team, and store management.
  • Enjoy working in a team oriented environment, maintain energy and positivity, and have the ability to multi-task in a high pressure environment.
  • Detail oriented with exceptional organizational skills and dedication to leadership responsibilities.
  • Possess a polished image, professional demeanor and have excellent communication skills.
  • Punctuality is an imperative and must have an incredible work ethic.
    Staff:
    • Oversee, monitor and manage daily Alterations at the New York headquarters.
    • Drive, coach and evaluate seamstresses.
    • Teach and educate staff on best practices as it relates to product knowledge.
    • Monitor and control supply inventory to better maintain an orderly and efficient process.
    • Conduct quarterly one-on-one coaching and counseling meetings with each team member to ensure professional and personal goals are being met.
      Environment:
      • Manage department operations while maintaining world class service and appearance.
      • Exercise direct and personal supervision in accordance with Vera Wang brand standard.
      • Supervise and evaluate the performance of staff to ensure that each employee renders first class customer service.
        Skills Summary:
        • Ability to perform fittings and complete multiple alterations in a timely and accurate manner.
        • Must have extensive knowledge and understanding of garment fabrication and construction; during appointments you will need to advise clients on fit and styling.
        • Full knowledge of the complete alterations process is required by hand sewing and sewing machine.
        • Excellent knowledge of fine fabric (silk, linen, cashmere, etc.)
        • Capability to work with beading or other special fabrics.
        • Ability to work with all alterations equipment (sewing machines, pressers, etc.) appropriately and safely.
          An EEO/Affirmative Action Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status
          Thank you, in advance, for your interest in this career opportnity with Vera Wang Group, an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. At this time, only qualified candidates will be contacted.
          Direct applicants only, no third-party staffing inquiries, please.

Keywords: Vera Wang, New York , Alterations Technical Manager, IT / Software / Systems , New York, New York

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