NewYorkRecruiter Since 2001
the smart solution for New York jobs

Entry Level User Support/Technical Support

Company: KMM Technologies
Location: New York
Posted on: November 15, 2019

Job Description:

Job Post has been updated successfully Job Share Recipient ShareCancel Job Description * Share * Share * * Facebook * Twitter * Linkedin * Print Entry Level User Support/Technical Support New york, New York - United States - Posted - 05/23/19 ApplyEasy Apply Overview Job Title : Entry Level User Support/Technical Support Job Location : New York City NY Job Duration : Long Term Contract Platform Technical and User Support will work with the SpringBoard/Pre-AP product development, platform developers, operations, and field implementation team members to provide high-quality support to districts, schools, teachers, and students utilizing SpringBoard Digital. In this role, the individual will support SpringBoard/Pre-AP platform end users as the primary point of contact for triaging, troubleshooting, determining and analyzing root cause, and ensuring resolution of reported platform issues. What you'll do - Reply to inquiries received via phone and through Salesforce cases from end users (SpringBoard teachers and administrators) and internal colleagues. - Resolve Tier 1 issues such as login problems, erroneous access termination, and account anomalies that can be solved without escalation. - Collaborate with internal SpringBoard teams such as operations, professional learning, implementation, and product management to troubleshoot tier 2 and 3 issues. - Escalate tier 2 and 3 issues when necessary but maintain responsibility for ensuring resolution on the originator's behalf. - Test issues across different operating systems and browsers to see if the problem can be replicated. - Manage all inquiries as Salesforce cases, SpringBoard's ticketing system. Prioritize incoming cases, and track progress and all communication in the case. - Use cases to synthesize and analyze trend data and customer feedback to help drive product enhancements. - Ensure accuracy of district data and manage the seamless transmission of data between school information systems and SpringBoard Digital via a third-party tool. Configure internal systems to accept district data as part of a nightly sync. - Aid the Product Management team in monitoring the SpringBoard Community Tech Support section and responding to customer concerns. - Assist with Salesforce projects as needed. This may include updating data, creating new templates, managing opportunities and products, entering orders, and extracting data through reports and dashboards. About you You have - A Bachelor's degree. - 2-4 years of technical product experience, with at least 2 years of experience with technical support. - Computer literacy including Microsoft Office applications. - Experience in an education product setting such as curriculum, publishing, professional development, Ed tech (preferred but not required). - Experience with Salesforce, specifically cases (preferred but not required). Thanks & Regards... Thulasiram Talent Acquisition Specialist KMM Technologies, Inc. ISO 9001:2008, WOSB, SBA 8(A), NMSDC & VA SWaM Certified Tel: ************** - Fax: ************** ****************************** ***********************

Keywords: KMM Technologies, New York , Entry Level User Support/Technical Support, IT / Software / Systems , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Lead Angular Developer
Description: Job Title ID : Lead Angular Developer Location : NYC, NY Duration
Company: Quantum World Technologies Inc
Location: New York
Posted on: 12/15/2019

Senior Application Developer (Mulesoft)
Description: DescriptionThe Development Manager primary responsibilities are to guide and develop the design, implementation, testing and delivery of work within the team that cultivates communication and foster best (more...)
Company: Healthfirst
Location: New York
Posted on: 12/15/2019

Technical Sourcer
Description: Technical Sourcer br We are looking for a Technical Sourcer that will leverage our brand and mission to attract top technical talent. You will be responsible for generating top of funnel candidate pipeline (more...)
Company: Current
Location: New York
Posted on: 12/15/2019


Junior Security Analyst
Description: With the direction and training of the CISO, will help to identify, mitigate, and respond to threats against the security and integrity of client and corporate systems, networks, and data. The Junior (more...)
Company: OperationIT
Location: New York
Posted on: 12/15/2019

UI Developer
Description: ul li This role will be focused on full stack UI development for the Portfolio Management team in our
Company: IntePros Consulting
Location: New York
Posted on: 12/15/2019

Kafka Developer
Description: Duration: 12 monthsCompensation: up to 110/hr W2Responsibilities/Requirements:
Company: The Brixton Group, Inc.
Location: New York
Posted on: 12/15/2019

Senior Technical Recruiter
Description: Senior Technical Recruiter br br Job Purpose br br Recruiting active and passive candidates, reviewing resumes, phone screening, face to face meetings with candidates as well as clients, checking (more...)
Company: CBTS
Location: New York
Posted on: 12/15/2019

Ruby on Rails Developer
Description: Job Title: Ruby on Rails Location: 1500 Broadway, NY Direct Client br Interview mode - Interview and coding exercise br Responsibilities: br
Company: New York Technology Partners
Location: New York
Posted on: 12/15/2019

Design Technology Specialist
Description: Tracking Code br br 2966-737 br br Job Description br br We are currently seeking a Design Technology Specialist to join our team. As a Design Technology Specialist, you will be responsible (more...)
Company: HOK Group, Inc.
Location: New York
Posted on: 12/15/2019

Associate Technical Designer
Description: Universal Standard is seeking an Associate Technical Designer to join our ever-growing team. This individual will be responsible for assisting the technical and design team to successfully conduct fit (more...)
Company: Universal Standard
Location: New York
Posted on: 12/15/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds