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Technical Support Engineer

Company: Current
Location: New York
Posted on: November 20, 2019

Job Description:

Current is a New York-based FinTech that uniquely connects people and their money to friends, family, brands, and experiences. Our mission is to create better financial outcomes for people and their unique lives. - We pride ourselves on providing remarkable support to our rapidly growing customer base. We go above and beyond for all of our customers and we are currently looking for a Technical Engineer that embodies the same values as we do. As a Technical Support Engineer you will be working closely with our customer experience team as well as our technical staff. You will be responsible for debugging integration issues, writing custom scripts and come up with scalable support processes to help with scale. - Key Responsibilities Identify and resolve issues, taking escalations from Tier 3 Support. Successfully debug and resolve issue requests through the use of varied ticketing, content and task management tools. Sep up tools and monitoring systems. Write custom scripts, code samples and integration guides for CS use. Adding your own suggestions and efficiencies to improve our documentation, processes, and knowledge base. Required Skills Excellent written and oral communication skills An excellent work ethic and attention to detail Experience writing code in Node.js, familiar with Mongo DB and MySQL. Willingness to work specific hours to provide SLA time-based coverage to our customers The ability to write about technical subjects clearly and in an engaging style Hands-on experience in a technical or product support capacity while supporting CS.

Keywords: Current, New York , Technical Support Engineer, IT / Software / Systems , New York, New York

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