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Junior Information Technology Administrator

Company: Statista
Location: New York
Posted on: November 20, 2019

Job Description:

Role & Responsibilities:

  • Provide technical assistance & support for incoming issues and queries to computer systems, software and hardware
  • Respond to queries via chat, email or phone
  • Ensure that our internal IT systems run smoothly
  • Manage our IT infrastructure and carrying out error analysis
  • Analysis, classification and processing of incoming inquiries within a ticketing system (1st and 2nd level support)
  • Testing, configuring and installing IT tools (hardware and software)
  • Documentation of tickets and their solutions
  • Train computer users
  • Collaborate on projects with system administration team in Germany
  • Further development of the IT landscape
    Required / Ideal Background:
    • Completed professional training (preferably in the IT field)
    • Enthusiasm for general topics concerning IT and network structures
    • Knowledge of MS Server (AD, WDS, WSUS)
    • Profound knowledge of MS Windows and MS Office
    • Well-organized and service-oriented team player
    • Office 365 experience

Keywords: Statista, New York , Junior Information Technology Administrator, IT / Software / Systems , New York, New York

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