Fulfillment Coordinator (Web and Retail) 2199

Company: Pivotal Talent Search
Location: New York City
Posted on: January 18, 2026

Job Description:

Job Description Job Description The Fulfillment Coordinator (Web and Retail) is a hands-on, detail-oriented role responsible for the day-to-day execution of the grocery brand's online order fulfillment and customer experience. This individual will manage incoming orders from the website and third-party delivery partners, ensure accurate and timely picking and packing, and serve as a frontline point of contact for customer service needs. This role is critical to delivering a seamless, warm, and reliable digital shopping experience that reflects the brand values. The ideal candidate is organized, efficient, personable, and comfortable operating in a fast-paced, service-driven environment. ONGOING RESPONSIBILITIES Order Fulfillment Operations -Pick and prepare e-commerce orders as they are received through our website and third-party partners (DoorDash, UberEATS, etc.). -Ensure accuracy, quality, and timeliness of all outgoing orders. -Monitor incoming orders and manage workflow efficiently during peak volume periods. Customer Service -Serve as a primary point of contact for e-commerce customer inquiries and issues. -Respond to customer needs with warmth, professionalism, and a solutions-oriented mindset. -Proactively resolve order issues, delivery challenges, or product concerns as they arise. Organization & Efficiency -Maintain a highly organized work environment to support speed and accuracy. -Follow established processes while identifying opportunities to improve efficiency and service quality. -Communicate clearly with internal teams when issues or patterns arise. EXPERIENCE -Prior experience in e-commerce operations, retail operations, fulfillment, or customer service preferred. -Experience working with online ordering platforms and/or third-party delivery services a plus. -Comfortable in a fast-paced, hands-on role that requires standing, moving, and multitasking throughout the day. ATTRIBUTES -Highly organized and detail-oriented -Efficient, reliable, and calm under pressure -Strong customer-first mindset -High degree of personability; warm and approachable communication style -Able to read, speak, and write English clearly and professionally BENEFITS -Competitive hourly or salaried compensation based on experience -Opportunities for professional development and advancement -Flexible scheduling and a supportive, collaborative team environment -Product discounts and access to special test batches

Keywords: Pivotal Talent Search, New York , Fulfillment Coordinator (Web and Retail) 2199, Logistics, Transportation & Drivers , New York City, New York