Company: First Transit
Posted on: December 5, 2019
Operations Manager Become a part of our First Transit team as an
Operations Manager. This position assists the General Manager in
supervising daily operations. THe Operations Manager monitors
employee performance, identifies safety issues, and addresses
operational needs. We hire individuals who make safety and customer
service their top priorities. If you have the drive,
confidence, and determination to succeed, we are looking for you!
First Transit is proud to offer: Tremendous career advancement
opportunities due to a strong presence across North America. A
comprehensive benefits package with paid holidays & vacation,
medical, vision, and dental coverage, and 401(k) savings plan. A
great work environment. Operations Manager major responsibilities:
Assumes first-line supervision of location employees. Ensures
company policies and procedures are followed. Assists the General
Manager in day-to-day operational oversight of location operations
including billing, payroll, routing/scheduling, DOT & state
compliance, accounts receivable and accounts payable, recruitment
and hiring of location employees. Ensures drivers have the daily
documentation necessary to complete their routes. Ensures
completed charter documentation for processing. Coordinates
field trips by the assignment of personnel and vehicles.
Ensures vehicles dispatched are in proper working condition and
daily DVI (pre and post trip) forms have been submitted.
Coordinates the dispatching, in-service monitoring, and turn-in
activities involved in daily transit operations. Acts as back
up member of Dispatch or Scheduling team. Develops manpower
requirements for Dispatchers, Operators, and assists with
evaluating trip patterns for run structure revisions. Recommends
and disciplines operations personnel. Interviews necessary
drivers and staff and completes customer complaint investigations
Completes necessary daily and/or weekly reports for company and
customer Tracks and maintains employee attendance system, processes
driver and operations staff vacation requests.
Maintains/orders necessary driver and staff uniforms. Monitors and
evaluates Operations activities. Includes: vehicle on-time
statistics, missed runs, customer complaint data, accident
data, road call data, and other operations related functions
Performs all other duties as assigned and may assist with other
areas based on location needs Operations Manager requirements: 3-5
years experience in transportation. 2-3 years supervisory
experience preferred. Accounting and detailed reporting experience.
Computer literate with working knowledge of Microsoft Office.
Ability to effectively prioritize tasks and manage time
effectively. Ability to appropriately interact with employees of
all levels including drivers, customers, senior management, client
representatives, union officials, and general public. Work extended
hours regularly, including weekends and holidays. Demonstrate
regular and consistent attendance and punctuality. Possess working
vehicle to travel within service area as needed. Meet customer
certification requirements in operations software and able to act
as system administrator to assist resolving local user issues.
First Transit is a leading provider of transportation contract and
management services, moving more than 350 million passengers
annually. First Transit employs more than 19,500 dedicated transit
professionals through fixed-route, paratransit, college/airport
shuttle services and rail operations at more than 300 locations in
the US, Canada, Puerto Rico, Panama and India. With a dedication to
safety and outstanding customer service, First Transit sets itself
apart from other providers in the industry. FirstGroup is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability or veteran status.
Keywords: First Transit, New York , Operations Manager, Other , Sayreville, New York
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