NewYorkRecruiter Since 2001
the smart solution for New York jobs

Customer Service Manager - Secaucus, NJ

Company: UnitedHealth Group
Location: Secaucus
Posted on: December 5, 2019

Job Description:

Turn on the news on any night of the week and you’re likely to hear about the changes that are sweeping through our health care system. It’s dramatic. It’s positive. And it’s being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best resources and tools in the world to help serve our members. You’ll play a leadership role in a high volume, focused and performance driven call center where the goal is always to connect with members and enhance the customer experience. This is no small opportunity. Primary Responsibilities: Manage and be accountable for professional employees and/or supervisors Coordinate and supervise daily/weekly/monthly activities of team members Set priorities for the team to ensure task completion and performance goals are met Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment Provide coaching, feedback and annual performance reviews as well as formal corrective action This role is equally challenging and rewarding. You’ll need to stay positive at all times especially in difficult situations. You’ll be asked to mentor, challenge and communicate effectively with all different types of people. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High school diploma or GED or equivalent work experience (in customer service / management) 3+ years of customer service or call center experience, preferably as a supervisor, Business Manager or workforce manager 2+ years of leader / supervisor experience within an organization Proficiency with Windows PC applications and Microsoft Office Preferred Qualifications: Knowledge of call center systems Understanding of call center performance metrics and measurements Claims experience Medicare experience Facets experience (claims processing system) Careers with Optum.  Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do  your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords:  customer service, management, call center,  Secaucus, NJ, New Jersey

Keywords: UnitedHealth Group, New York , Customer Service Manager - Secaucus, NJ, Other , Secaucus, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Life Internal Wholesaler
Description: many opportunities. To be part of a growing and successful business. To reach your full potential, whatever your specialty. Above all, to make a difference in the world by helping people achieve financial (more...)
Company: New York Life Insurance Company
Location: White Plains
Posted on: 12/13/2019

Travel Nurse RN - Dialysis - $1,283 per week
Description: NurseFly Travel Nursing with trustaff is seeking a dialysis travel nurse for a travel nursing job in Hicksville, New York:- Specialty: Dialysis- Discipline: RN- Start Date: ASAP- Duration: 13 weeks- 36 (more...)
Company: NurseFly Travel Nursing
Location: Hicksville
Posted on: 12/13/2019

MERCHANDISING
Description: Job DescriptionMerchandising Execution Associates:All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: Home Depot
Location: Hicksville
Posted on: 12/13/2019


Warehouser
Description: Warehouse Team Member Seasonal, Part-Time,Flexible Hours Shifts Overnight, Sunrise, Day, Evening, Weekend Location: Bethpage, NY Job opportunities vary by location. We update postings daily with open (more...)
Company: Amazon
Location: Levittown
Posted on: 12/13/2019

CDL School Bus Drivers Needed - Apply Today
Description: Come Work For Huntington Coach Today Now Hiring School Bus and Van Drivers BEST PAY PACKAGE IN THE INDUSTRY
Company: Huntington Coach
Location: Hicksville
Posted on: 12/13/2019

RN / Emergency Room
Description: The benefits of taking a travel nursing job with Cross Country Nurses include: Free Private Housing or Generous Housing Allowance Comprehensive Health Insurance with Prescription
Company: Cross Country Nurses
Location: New Brunswick
Posted on: 12/13/2019

Grubhub Delivery Driver - Be on YOUR Schedule and Earn BIG!
Description: Grubhub needs partners like you Deliver food from a growing list of restaurants including national chains like Taco Bell, California Pizza Kitchen, and Buffalo Wild Wings. APPLY TODAY Why deliver with (more...)
Company: Grubhub
Location: Lakewood
Posted on: 12/13/2019

Sales Representative
Description: Job DescriptionPARTNER WITH US AND SEE YOUR CAREER GROW WITH NEW YORK LIFE GREATER NEW YORK OFFICE IN Long Island, NY Are you ready to launch a career and not settle for just another job Do you see (more...)
Company: New York Life Insurance Company
Location: Levittown
Posted on: 12/13/2019

MERCHANDISING
Description: Job Description Merchandising Execution Associates: All Merchandising Execution Associates MEAs perform in-store merchandising service activities such as merchandising projects, planogram maintenance, (more...)
Company: Home Depot
Location: Hicksville
Posted on: 12/13/2019

Travel Ultrasound Tech - $1,934 per week
Description: NurseFly Travel Nursing with LRS Imaging is seeking a travel ultrasound tech for a travel job in White Plains, New York: br - Specialty: Ultrasound Tech br - Discipline: Allied Health Professional (more...)
Company: NurseFly Travel Nursing
Location: White Plains
Posted on: 12/13/2019

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds