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Product Specialist - US Campus

Company: FactSet
Location: New York
Posted on: December 5, 2019

Job Description:

FactSet is an inclusive community unified by the spirit of going above and beyond. Our ethos is that diversity should be embraced - great ideas can come from anyone, anywhere, at any time. We roll up our sleeves to solve tough problems together, and learn from our successes, as well as our failures.Product Development is at the heart of what makes FactSet the right solution for our clients. Since our inception, our product developers have been responsible for driving the delivery of products that supply financial data, analytics and trading solutions for thousands of financial professionals around the globe. Our team members are passionate about growth, innovation and collaboration.As a member of the product development team, understanding users' ever-changing needs comes first. The mission of the department is to deliver innovative, world-class solutions by collaborating with clients to understand their needs and with internal teams to bring our solutions to market. You will remain highly attuned to what's going on in the financial industry, as well as to what our clients need in order to do their jobs effectively. As a result, you'll naturally emerge as among FactSet's most highly respected specialists and thought leaders.While we consider candidates with a strong interest in FinTech from any major, we especially encourage applicants with backgrounds in finance, MIS, economics, business administration, and applied mathematics. Above all, we look for candidates with strong analytical and problem-solving skills.Responsibilities:Develop a deep understanding of our users and their workflowsSupport applications by answering questions, troubleshooting bugs, and working on enhancement requestsAsk effective questions in various situations to gather information and uncover user needsAnalyze user workflows to arrive at clear vision of needs to optimize the user experienceCollaborate with customers, sales, support, stakeholders and development teams to translate those needs into products and enhancements that delight the customer and improve their workflowsPartner with teams (UX design, engineering, quality assurance) and stakeholders to inspire the delivery of valued-based solutions as a teamDefine and analyze metrics that inform the success of productsQualifications:Strong analytical and critical thinking skillsExceptional interpersonal and relationship-building abilitiesStrong organizational, communication, troubleshooting skillsAbility to work effectively in a team settingHigh level of motivationPassion for technology and basic knowledge of financial marketsStrong knowledge of Microsoft OfficeBachelor's Degree or 1-2 years of industry experienceAt FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. FactSet participates in E-Verify.VEVRAA Federal ContractorRequest Priority Protected Veteran & Disabled Referrals for all of our locations within the stateThe EEO is the Law poster is available here.FactSet Research Systems Inc. endeavors to make our website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Jennifer Passeck, Lead Recruiting Specialist, Human Resources at +1 (203) 810-2472 or recruiting@factset.com.Equal Opportunity Employment PolicyIt is the policy of FactSet Research Systems Inc. ("FactSet") to provide equal employment and advancement opportunities to all qualified employees and applicants for employment regardless of their race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, physical or mental disability, genetic information, protected veteran status, pregnancy, military or military reserve obligations, or any other class or status protected by law. This policy applies to all policies and procedures related to recruitment, hiring, training, promotion, compensation, benefits, transfer, discharge, and other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you have questions concerning this policy, please contact the Human Resources department at +1 (203) 810-1000.

Keywords: FactSet, New York , Product Specialist - US Campus, Other , New York, New York

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