Lead Presentation Coordinator
Company: Williams Lea
Location: New York
Posted on: January 18, 2020
The Document Production Workflow Coordinator is an experienced
position delivering exceptional customer service to our clients by
providing timely and accurate document production of an
intermediate to advanced level. Advanced ability to assess
documents, has a technical eye to detect and ensure proper
corrections (proofing, edits, conversions, formatting, creation,
comparisons, etc.) for requesters. The position requires advanced
software aptitude in those programs used for document production,
as well as speed and accuracy in a high-volume, high-pressure
production environment. The Document Production Workflow
Coordinator may require the training of team members, and may be
responsible for the day-to-day coordination of workflow within a
shift or site. Shift Details - Monday - Friday 4:00pm - 12:00am Job
qualifications ? Bachelor’s degree or equivalent with
years of experience able to substitute ? Minimum of 2
years prior office experience, presentations or design experience ?
Expert knowledge of Microsoft Office suite
(PowerPoint, Excel, Visio); Advanced in various Adobe Creative
Suite applications (Illustrator, Photoshop) ? Adept in
using department-specific equipment/technology/software ?
Advanced software and hardware troubleshooting, as
necessary to perform job functions; ability/desire to learn new
software packages ? Supervisory experience; 1+ years
preferred ? Ability to articulate ideas, motivate the
team and follow policies and procedures to manage client
expectations and promote a healthy work environment ?
Attention to detail with emphasis on accuracy and quality ?
Outstanding communication and interpersonal
relationship building skills verbally, written, through email and
by telephone ? Ability to work in a fast-paced,
deadline driven team environment ? Ability to
prioritize work and/or balance multiple projects ?
Maintain professional composure; especially when working with
immediate or escalated deadlines or issues ? Good
judgment and organizational skills with sound decision-making
ability and solutions-oriented approach with the ability to ask for
and follow directions. ? Ability to work both
independently and collaboratively as part of a team ?
Handle sensitive and/or confidential documents and information ?
Understands the concept and can execute the strategy
of hands-on customer service ? Ability to assign the
correct priority to work requests based on experience and following
established guidelines Job duties (* denotes an “essential
function”) ? *Intakes work requests from the client;
including clarification of job instructions and negotiation of
deadlines with the requester. Seeks alternate solutions to
deadline requests, as needed ? *Uses advanced
knowledge to complete complex and/or advanced work requests;
assists with all work requests, as needed ? *Applies
own creativity & encourages team members to use design and layout
elements in presentations or materials to effectively support the
client’s intended message ? *Responsible for
production of work in terms of the consistency, accuracy, and
quality of delivery. Focuses on individual accountability of
team members and alternative planning, as needed ?
*Exemplifies proper professional expectations for team members when
dealing with client requester and client work requests ?
*Responds to customer inquiries and complaints in a
timely and professional manner ? *Assists the
Supervisor or Manager in implementation of administrative and/or
other procedures or systems ? *Communicates regularly
with the Supervisor or Manager on issues affecting capacity,
response time, and/or technical issues relating to work requests ?
*Maintains team’s adherence to company policies
(conduct, attire, performance, attendance) ? *Ensures
focus and coordination is present on and between shifts or sites
(onshore/offshore) in the production of deliverable to the client
in order to meet or exceed the client’s expectations for quality,
timeliness and service ? *Helps to foster a proactive
environment of continuous service enhancement and relationship
building with the client; encourages staff to bring forward ideas
to help service quality and/or productivity ? *Trains
more junior staff members, as needed ? Works
collaboratively, ensuring lines of communication remain open and
flexible, within and across team members ? Actively
facilitates regular production and staff meetings ?
Contributes to and attends individual team member meetings with the
Supervisor or Manager for performance management (reviews,
warnings, feedback) ? Recommends individual
development goals, training, etc. to Supervisor or Manager to
enhance team skill levels ? Monitors and encourages
achievement of team members’ training, performance, and development
plans ? Implements new and/or revises existing
procedures, as needed, to meet Client needs and improve
productivity/utilization Assists the shift supervisor by
supervising the workflow. 90% hands-on in workflow; 10% admin
& other. >> Mon-Fri / 4p-12a>
Keywords: Williams Lea, New York , Lead Presentation Coordinator, Other , New York, New York
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