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HOSPITALITY CLERK III / LEAD

Company: Canon Business Process Services
Location: New York
Posted on: February 16, 2020

Job Description:

OverviewOur people make the difference. We believe in our employees and give them daily opportunities to grow as professionals and make their mark on the business. Each person brings unique skills to his or her role, and with employees around the globe, we have a diverse workforce that we-and our clients-deeply value.We're looking for people with a wide range of work experiences and skills, as well as those pursuing a career in managed business process services for the first time. We welcome people from diverse backgrounds who want to work hard and who take pride in what they do.As an employee, you'll have a rewarding and enriching work environment. You will be encouraged to innovate. Your coworkers will respect and value your opinions. Each day, you will have the opportunity to make an impact on a globally recognized company. At Canon, you'll have more than just a job with competitive pay and benefits-you will have a long and rewarding career.Canon Business Process Services, Inc. offers a comprehensive portfolio of managed services and technology across information and document management, business process outsourcingResponsibilities

  • Manage conference room reservations, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advises the appropriate staff members of changes in meeting room status, special requests,
  • Manage facilities services requests in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests. Communicates requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), IT (computer issues), Print Clerk (print jobs), and mail room (package pickups and deliveries).
  • Manage established security policies and procedures regarding arriving and departing visitors, contractors, delivery persons, etc.
  • Acts as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational information.
  • Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Manage large amounts of inbound and outbound calls/emails in a timely manner
  • Follow communication scripts when handling different topics.
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Collaborate with other Business Services Associates and functional areas (Travel, Finance, IT, Contract Administration, etc.) to identify opportunities to streamline workflows, to prioritize key business activities and develop solutions
  • Develop and maintain strong, credible relationships across business units and deliver business results
  • Respond to changing situations and encourage and help others to do the same. Clarifies and adapts guidelines that are not applicable to changing situations.
  • Manage conflicting priorities and be comfortable in a fast-paced environment
  • Independently resolve complex problems and issues under general supervision using appropriate judgment, discretion, and knowledge. May provide solutions to resolve less complex problems.
  • Assist in complex project coordination and support departmental initiatives
  • Perform other assigned tasks as neededQualifications
    • High school Diploma or equivalent.
    • Minimum 5 years experience concierge experience working in a fast paced Corporate environment
    • Video conferenceing experience a plus.
    • Ability to make independent and high quality decisions and may advise on solutions to problems or issues.
    • Excellent customer service, professional attitude and appearance are a must.
    • Ability to work overtime & meet deadlines.PHYSICAL DEMANDS
      • Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.
      • May lift and/or move up to 50lbs.What We Offer:Competitive pay & benefits!Comprehensive training and development programs that prepare employees to advance from within.A company focused on creating a positive work and client environment.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!Job LocationsUS-NY-New YorkPosted Date7 days ago(2/5/2020 10:04 AM)Requisition ID2020-8798of Openings1Category (Portal Searching)Administrative/Clerical

Keywords: Canon Business Process Services, New York , HOSPITALITY CLERK III / LEAD, Other , New York, New York

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