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Community Associate

Company: Jitjatjo
Location: New York
Posted on: February 16, 2020

Job Description:

Community AssociateAs a member of Jitjatjo's Community Operations team, you will help support Jitjatjo's talent community get access to flexible work and instant pay, through Jitjatjo's Flex app. You are passionate about people, have experience working in fast-paced environments, and are seeking to join a high-energy team in a rapidly growing company. Once hired, you'll be working closely with a team passionate about hospitality, community engagement, and human betterment. In this role, you'll be an ambassador for change, opportunity, and encouragement. Your MissionEnsure talent are receiving and accepting gig invitationsMonitor bookings and collaborate with our Client Success team Monitor newly hired talent and help them get their first gig quickly Proactively advance our fulfillment and service delivery operational resultsMonitor fulfillment and alert Community Managers when probability of Fulfillment is low Monitor service delivery performance metrics and community with talent Provide operational coverage outside traditional business hours Provide support to Jitjatjo talent via phone and live chat technology Provide operational coverage outside traditional business hours Help create tools and services for talentIdentify existing Help Center articles that require updating Propose new Help Center articles that address commonly asked questions Delight talent with proactive nudgesReach out to talent and surprise them with your passionate support and encouragement Escalate issues to Community Managers upon identifying HR/business risks RequirementsA minimum of 1-3 years experience in customer service, staffing, recruiting or similar transactional business operations. Hospitality and staffing experience a plus. Robust communication skills and technical aptitude. Ability to advocate equally for both sides of a marketplace (businesses and talent). Detail oriented, positive-minded, and quick learning self-starter. Success driven. You're always looking for ways to raise the bar. Analytical mindset and passion for problem-solving. Willing to work outside traditional business hours on rotation. If you're excited by this opportunity, then introduce yourself to Jitjatjo today-we'd love to meet you!

Keywords: Jitjatjo, New York , Community Associate, Other , New York, New York

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