Processing Clerk ($18.82)
Company: CGI Group
Location: New York
Posted on: February 16, 2020
CGI Federal is looking for outgoing, experienced Support Associates
to join our Yelp Certified Team at the New York City Passport
Agency. The ideal candidates should possess excellent communication
skills, have experience in customer service, and be able to work as
a team in a fast paced environment. This position processes highly
sensitive and confidential information. Experience with contracts
and processing is preferred.
Due to the nature of the government contract requirements and/or
clearance requirements, US Citizenship is required. The selected
candidate must be able to frequently lift and carry up to 45lbs.
This position may require long hours of standing. As a result, the
selected candidate will be expected to be able to stand and walk
around the worksite for the entirety of their shift.
SCHEDULE: Must be able to work a 2nd shift schedule of 10:15-7:00pm
EST, Monday through Friday.
Your future duties and responsibilities
The Support Associate Level III provides support to the Government
staff and performs accounting functions, prepares letters, reports
and specialized correspondence. Anticipated tasks include, but are
not limited to, the following:
--- Prepare and mail envelopes with correct passport and
corresponding supporting documents.
--- Box and archive files for storage purposes
--- Interface with Passport applicants at Agency/Center information
and will-call counters:
o At the Information Station, ensure appointment is scheduled;
o Review Passport application, photograph, identification and
supporting documentation for completeness prior to
o Ensure the application and documents complies with passport
requirements, photograph meets passport standards, and customer is
provided fee information.
--- Operate equipment for scanning, image review, book print,
quality control, and metering mail.
--- When operating a four-printer pod, prints passports at a rate
of 50 to 65 passports per hour and reviews printed books for data
accuracy and product quality.
--- Process refund/reimbursement requests.
--- Generate a credit card payments and distribute completed
batches to the cashier's office.
--- Participate in customer service outreach activities.
--- Assist with acceptance agent training: prepare training
materials, conduct "meet-and- greets," set-up training sessions,
conduct office tours, etc.
--- Assist CSM in maintaining and cataloging electronic records of
passport acceptance facilities.
--- Contact applicants to request necessary documents.
--- Per the guidance of DOS Passport Specialists, generate
correspondence to resolve application discrepancies, including:
Return to Sender, Rewrites and Re-issues, and re-batch into the
--- Review Passport application data to ensure information is
recorded accurately into DOS systems.
--- Handle complaint letters/phone calls.
--- As requested by DOS Passport Specialist, perform administrative
review on suspended applications.
--- Verify all applications to determine the proper payment for
--- Perform Quality Control in verifying that application data
matches Passport processing data.
--- Assist in training lower level Support Associates in job
functions, duties, and tasks.
--- Assist with "not issued cases" including photocopy of
application and attachments, set up of application to be abandoned,
and forwarding hard copies to requesting Agency.
--- Communicate with stakeholders, such as: Congressional offices,
community-based organizations, USPS, Lockbox, and other Government
Agencies under the direction of the CSM.
--- Identify and take initiative to report trends or patterns in
the volume or nature of inquiries handled.
--- When not directly assisting Customer Service, serve as a member
of NPIC search team.
--- Conduct research on Passport cases by gathering information
from a variety of sources. Provide recommended findings in a clear
and concise manner that summarize the information gathered and
identified during research.
--- Perform analyses on passport cases being suspended to identify
trends that may be useful in future research. Identify errors and
areas for improvement in memos associated with these
Required qualifications to be successful in this role
Required qualifications to be successful in this role
--- Ability to remain flexible and adapt under pressure in
stressful situations and follow instructions and established
--- Capable of performing repetitive tasks while maintaining a high
level of accuracy
--- Bachelor's Degree (OR) 4 years of experience as a Support
Associate Level II or III (or) 4 years of experience data entering
in a high volume production environment
--- Four years of general office experience, including three years
of experience with Microsoft Office
--- Due to the nature of the government contract requirements
and/or clearance requirements, US citizenship and ability to obtain
a Secret clearance is required.
What you can expect from us
Build your career with us.
It is an extraordinary time to be in business. As digital
transformation continues to accelerate, CGI is at the center of
this change-supporting our clients' digital journeys and offering
our professionals exciting career opportunities.
At CGI, our success comes from the talent and commitment of our
professionals. As one team, we share the challenges and rewards
that come from growing our company, which reinforces our culture of
ownership. All of our professionals benefit from the value we
Be part of building one of the largest independent technology and
business services firms in the world.
Learn more about CGI at .
No unsolicited agency referrals please.
CGI is an equal opportunity employer.
Qualified applicants will receive consideration for employment
without regard to their race, ethnicity, ancestry, color, sex,
religion, creed, age, national origin, citizenship status,
disability, medical condition, military and veteran status, marital
status, sexual orientation or perceived sexual orientation, gender,
gender identity, and gender expression, familial status, political
affiliation, genetic information, or any other legally protected
status or characteristics.
CGI provides reasonable accommodations to qualified individuals
with disabilities. If you need an accommodation to apply for a job
in the U.S., please email the CGI U.S. Employment Compliance
mailbox at . You will need to reference the requisition number of
the position in which you are interested. Your message will be
routed to the appropriate recruiter who will assist you. Please
note, this email address is only to be used for those individuals
who need an accommodation to apply for a job. Emails for any other
reason or those that do not include a requisition number will not
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transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the
ability to successfully complete a background investigation.
Background investigation components can vary dependent upon
specific assignment and/or level of US government security
CGI will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with
CGI's legal duty to furnish information.
Keywords: CGI Group, New York , Processing Clerk ($18.82), Other , New York, New York
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