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Operations Specialist

Company: Housing Works
Location: New York
Posted on: March 28, 2020

Job Description:


Date Posted:2/27/2020


Location:1751 Park Ave


City:New York


State:NY


Country:United States of America


Category:Service


Description

Position Overview

The Operations Specialist will support the Coordinator of Site Leasing, Inspections & Apartment Readiness in ensuring that all residents and clients are housed in safe, violation free, habitable and secure units and apartments. Support may include performance of handy person, janitorial, maintenance and/or repair activities within client apartments and/or Bailey House and Housing Works locations.

Responsibilities

--- Ensure required inspections: initial move in, bi-annual and move out are conducted and documented as required to ensure the basic health and safety standards are being met

--- Assist in the purchasing of unit furnishings and supplies, building equipment, supplies, and materials as needed

--- Ensuring apartment availability to clients by carrying out the turn over and preparation of apartments and the moving in of residents.

--- Act as liaison between Operations and Clients to ensure continuity of maintenance services is being provided.

--- Ensure required reporting is accurate and submitted in a timely manner.

--- Prioritize request for services to ensure program is in contractual compliance. Supervisor to assess urgency must review assignments.

--- Provide timely and appropriate updates to the PM on maintenance work orders and barriers to completion. OA must be prepared to complete work timely (i.e., have appropriate tools and/or equipment). Obtain client signature after work orders are completed. Notify PM of incomplete work order before ending work day.

--- Maintain program in contractual compliance by preparing, documenting and photocopying bills, and maintaining updated vendor files.

--- Ensure that clients have a clear understanding of housing management practices, policies and procedures. People & Teamwork

--- Builds relationships with other Housing Works Departments and demonstrates excellent teamwork and growing this within the department and organization.

--- Listens to questions and concerns, evaluating issues and possible solutions, fixing the problem as appropriate, working with others to address systemic problems and ensuring that staff members receive the necessary training and tools needed.

--- Maintains a high level of professionalism, integrity and communication with other staff

--- Provides excellent internal and external customer service; recognizes the needs of team members and is direct, specific and non-punishing in communication and behaviors.



Minimum Requirements

Educational Requirements

--- High School Diploma or GED preferred. --- Experience with and proven commitment to working with low-income and marginalized communities, as well as individuals with multiple chronic medical and/or behavioral health conditions. --- Demonstrated ability to think critically and exercise good judgment, as well as the ability to work independently and collaboratively with minimal day-to-day supervision in a fast-paced environment. --- Exceptional computer software skills, including MS Office suite (Word, Excel, PowerPoint), and working familiarity with Salesforce or similar. --- Ability to travel to appointments, meetings, conferences, etc. for job-related business. --- Valid NYS driver License

Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.



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Keywords: Housing Works, New York , Operations Specialist, Other , New York, New York

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