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Help Desk Lead

Company: Matlen Silver
Location: New York
Posted on: August 3, 2020

Job Description:

Must have- Active Directory experience- Level 1 2 support experience- Abilityexperience managing 2-3 techs on the team, delegating time, helping with escalations, etc. - Ability to interface with Businessstakeholders- Financial experience is needed. - Able to do some builds as well as maintenance work. Help Desk Tech Lead Responsibilities Manage lower level projectshellipbranch projects Allocate and delegate work to Level I Techs Manage Level I Techs day to day Available to travel to branches if required. Hands on troubleshooting and remediation Requirements 4+ years Information Technology experience within a banking environmenthellipincluding branch experience Must be able to manage multiple projects Ability to delegate responsibilities to others Assist with performing IT related vendor due diligence Cross-train other IT members as needed Provide help desk support for trouble shooting user hardware and software issues at all bank locations Travel to bank branch locations to provide on-site support when required Create Windows PC images with bank software, and deploy to designated userslocations Assist with maintaining the Bankrsquos LAN, including Servers, workstations, and communications equipment such as switches and routers and telephones Assist with maintaining active directory and software permissions, adding and disabling users as appropriate Support and maintain the Bankrsquos telephone system Setup and troubleshoot Bank owned smartphones (iPhone, Android) Perform troubleshooting correction of software issues for the Bankrsquos products Assist vendors with trouble shooting of installed systems Assist with maintaining IT related policies and procedures Assist in coordination of projects involving the bankrsquos systems and premises, such as new offices and reconfiguration of existing workspace Thoroughly document all policies and procedures and post in shared environment Responsible for managing all procedures related to collecting, prioritizing and resolving end user requests including ongoing process review and improvement Promote and maintains a positive work atmosphere by behaving and communicating in a manner consistent with professional standards to get along with members, co-workers, management and vendors. Keep all bank applications current and up-to-date Work closely with the IT Security Manager on streamlining oversight responsibilities Other Requirements Customer service experience College Degree ndash computer science major preferred Preferred LicensesCertifications A+SDL2017

Keywords: Matlen Silver, New York , Help Desk Lead, Other , New York, New York

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