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Customer Support

Company: Comtek Group
Location: Glen Ridge
Posted on: October 19, 2020

Job Description:

Work-From-Home English/Mandarin This is a bi-lingual position that requires fluency in English and Mandarin, both written and verbal. Applicants will be tested on their level of proficiency. This is a remote, work from home position. This position is temporary / seasonal, with possible opportunities for future Full-Time positions. No experience needed, will provide training. Key Responsibilities: - Direct client support via phone or email for a 247 call center. - Serves as the primary liaison between the customer and Client - Analyze and clarify customer inquiries. - Ensure customer feedback is properly channeled into Management and Research & Development Teams. - Maintaining in-depth knowledge of Client products and inventory. - Educate clients to assist with preventing future questions or difficulties. Requirements: - Fluency in English and Mandarin, both written and verbal is a must. Agents will be expected to be able to take verbal calls and correspond in writing in both Mandarin and English with clients. - The willingness to continue learning and improving upon current knowledge. - A Team Player We are a fun team to work with. - Ability to maintain a calm demeanor with a laser focus on customer service. - Strong typing abilities and ability to easily navigate software. - Keen decision-making abilities, displaying your ability to take initiative when problems arise. - Proven problem solving/analysis abilities. - Ability to thrive in a fast-paced working environment and multi-task. - Excellent and reliable attendance record is a must - This position spends up to 100% of paid time on the phone while seated in one location. - Prior call center experience in a technical environment or Help-Desk experience is a plus. But will consider someone with excellent customer service skills with a hunger to learn. - High School Diploma/GED Required. - All offers of employment with Client require individuals to successfully pass a pre-employment background check and drug test. - Must be legally authorized to work in the United States. No sponsorships.

Keywords: Comtek Group, New York , Customer Support, Other , Glen Ridge, New York

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