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Customer Support

Company: Comtek-Group
Location: Berkeley Heights
Posted on: October 19, 2020

Job Description:

Work-From-Home English/Mandarin This is a bi-lingual position that requires fluency in English and Mandarin, both written and verbal. Applicants will be tested on their level of proficiency. This is a remote, work from home position. This position is temporary / seasonal, with possible opportunities for future Full-Time positions.No experience needed, will provide training.Key Responsibilities:-- Direct client support via phone or email for a 24*7 call center.-- Serves as the primary liaison between the customer and Client-- Analyze and clarify customer inquiries.-- Ensure customer feedback is properly channeled into Management and Research & Development Teams.-- Maintaining in-depth knowledge of Client products and inventory.-- Educate clients to assist with preventing future questions or difficulties.Requirements:-- Fluency in English and Mandarin, both written and verbal is a must. Agents will be expected to be able to take verbal calls and correspond in writing in both Mandarin and English with clients.-- The willingness to continue learning and improving upon current knowledge.-- A Team Player! We are a fun team to work with.-- Ability to maintain a calm demeanor with a laser focus on customer service.-- Strong typing abilities and ability to easily navigate software.-- Keen decision-making abilities, displaying your ability to take initiative when problems arise.-- Proven problem solving/analysis abilities.-- Ability to thrive in a fast-paced working environment and multi-task.-- Excellent and reliable attendance record is a must!-- This position spends up to 100% of paid time on the phone while seated in one location.-- Prior call center experience in a technical environment or Help-Desk experience is a plus. But will consider someone with excellent customer service skills with a hunger to learn.-- High School Diploma/GED Required.-- All offers of employment with Client require individuals to successfully pass a pre-employment background check and drug test.-- Must be legally authorized to work in the United States. No sponsorships.

Keywords: Comtek-Group, New York , Customer Support, Other , Berkeley Heights, New York

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