Customer Experience Rep

Company: Consumer Priority Service
Location: New York
Posted on: November 23, 2020

Job Description:

BACKGROUND: CPS is a leader and innovator in the field of service plans. The company offers extended warranty coverage for virtually all high ticket consumer purchases ranging from high-end consumer electronics to computers, major appliances, power tools, lawn & garden equipment, and more. All plans are backed by an A.M. Best rating of A- (Excellent) insurance carrier. We have one goal in mind to give the customer the ultimate service plan experience utilizing best practices in customer service. We are expanding our state of the art customer service center with remote functionality and the latest technology. For the customer this means having timely product and service information to repair and maintain all covered products. It means peace of mind to know that a Customer Experience Agent has their best interest in mind and will schedule and track the progress of any service calls or claims. This also means giving the customer valuable information and tools to use, like on-line copies of their product(s) users manual (as available from the products manufacturer), preventative maintenance tips, notification of product recalls and much more. CPS is a national firm with dealer support across the U.S. We are based in Sheepshead Bay, Brooklyn with the technology to support our customers remotely. We are a fast paced growing firm that is looking for new talent and great employees to build our team and support our customer base. Come grow with us! ESSENTIAL DUTIES AND RESPONSIBILITIES - Answer on average 50-60 calls per day. - Corresponding to e-mails, chat, and text messages. - Work the key phone queues: Registration, File a Claim and Check Status. - General administrative duties IDEAL CANDIDATE - Prior experience as the first point of contact. - Has an enthusiastic demeanor and is able to deal with customers requests in a friendly manner. - Experience within an inbound call center or service - Demonstrated superior customer service and attention to detail- well organized and cheerful. - Enjoys being part of a supportive team that exudes a positive atmosphere and looking to join a growing call centerA team player! - Ability to multi-task. - Excellent communications skills; both verbal and written - An effective listener who can prioritize a customers requests. - Is empathetic who cares about assisting customers with their product and warranty needs. - Must be reliable and punctual to work within a remote structure. - Proficient in MS Office Products and CRM with proficiency to navigate thru multiple screens. - A team player with a passion to help the customer. QUALIFICATIONS, KNOWLEDGE AND SKILLS - Prior customer service experience - Strong organizational skills - Ability to thrive in a fast paced environment - Demonstrated poise and confidence to handle customer inquiries - Strong computer skills This Job is Ideal for Someone Who is: - Dependable - Detail Oriented - Customer focused - Team Oriented - Organized to Work Remotely Schedule: - Monday to Friday Work remotely - Yes Benefit Conditions: - Waiting period may apply Why Apply? Excellent growth and advancement opportunities Entry level positionsJoin an industry leader in a growth mode. . Remote based structure with home office support Job Type: Full-time Pay: $15.00 per hour Incentive based programs

Keywords: Consumer Priority Service, New York , Customer Experience Rep, Other , New York, New York