NewYorkRecruiter Since 2001
the smart solution for New York jobs

Head of Partner Success

Company: Via Transportation Inc
Location: New York
Posted on: January 15, 2021

Job Description:

As Head of Partner Success at Via, you will help shape the way that we build, maintain, and expand our relationships with Platform Partners -- public and private sector organizations leveraging Via's software to power the daily operations of their dynamically-routed, on-demand transit systems. Working closely with leadership across our global organization, you'll work to develop and implement best-in-class strategies for partner engagement, retention, and revenue growth. Who You Are

  • A demonstrated leader in Customer Success, with 10+ years' relevant experience, including team leadership roles. You've built and scaled teams, led complex initiatives, and have experience working with geographically distributed organizations.
  • Passionately customer-centric; you have a knack for determining client drivers, identifying areas of opportunity, and establishing substantive and lasting customer relationships.--
  • Data-driven and operationally savvy -- you enjoy asking complex questions, synthesizing raw numbers into actionable recommendations, and crafting scalable plans based on quantitative analysis.
  • Organized and independent; you're comfortable with autonomy, and work well in a team environment. You're an excellent collaborator, a great communicator, and a low-ego leader.
  • You gravitate toward fast-paced environments, and you're drawn to innovative technologies.
  • You're passionate about building great teams, and you're quick to share your philosophies on attracting, retaining, and growing the best CS talent.
  • A savvy problem solver with a growth mentality; you don't accept the status quo, and you enjoy stepping outside the box to find creative solutions to complex problems.
  • You're constantly learning and growing, and you have a demonstrated track record of academic, professional, and/or entrepreneurial achievement. What You'll Do
    • Play a critical role in building Via's global Partner Success Team; leading hiring efforts, developing best practices, and ensuring operational efficiency for the team in various regions.
    • Work closely with our Product and Engineering teams to help build and manage the customer feedback process as it relates to Via's platform business.--
    • Collaborate with Sales, Expansion, and the Consumer teams to create and scale a customer playbook to ensure that Via's extensive consumer experience is effectively leveraged by Partners to run a best in class on-demand service.
    • Contribute to the strategic decision making, client management, and entrepreneurial approach required to grow Via's global partnership deployments.
    • Serve as a point of contact for a limited number of major partners, working closely with them and acting as a strategic consultant: analyzing proprietary data to generate insights and make business recommendations that will ensure success for our partner services.
    • Work cross-functionally with internal teams to define, coordinate, and oversee all logistical and technical functions required to help partners get the most out our technology. What Catches Our Eye
      • Global/international experience
      • Experience at a fast-growing startup We're Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility - the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.-- Via was founded with the guiding principle that we go further when we go together. We're committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here. We're proud to be leading a worldwide transportation revolution and modernizing mobility for all. Through intelligently-designed systems and sophisticated algorithms, we craft localized solutions for each one of our global partners. Ready to join the ride? Are you currently based in the location of this role, or planning to relocate in the next 30 days? --*
        -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Via are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Via Transportation Inc, New York , Head of Partner Success, Other , New York, New York

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


High Demand For Quality Landscapers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: White Plains
Posted on: 01/26/2021

Pennsylvania SLP Job
Description: Job Description An opening for a SLP in the Levittown, PA area is now interviewing
Company: Soliant
Location: Levittown
Posted on: 01/26/2021

SLP Opening - FT
Description: Job Description Soliant has partnered with a fantastic school district
Company: Soliant
Location: Levittown
Posted on: 01/26/2021


Get New Installing/Repairing Window Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Westport
Posted on: 01/26/2021

High Demand For Quality Painters - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: White Plains
Posted on: 01/26/2021

High Demand For Quality Remodelers - Get New Clients In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Levittown
Posted on: 01/26/2021

SLP-CCC Needed In
Description: Job Description Soliant Health currently has an opening for a full time,
Company: Soliant
Location: Levittown
Posted on: 01/26/2021

Licensed Expense Insurance Representative
Description: Job Description Licensed Expense Insurance Representative What if your job was more than
Company: Lincoln Heritage Life Insurance Company
Location: Levittown
Posted on: 01/26/2021

Security Officer - Custom Protection
Description: Job Introduction:Hiring Now The world's leading private security organization, G4S, has an immediate job opportunity for a Custom Protection Officer. As a Custom Protection Officer, you will conduct (more...)
Company: G4S
Location: Levittown
Posted on: 01/26/2021

Get New Landscaping Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Levittown
Posted on: 01/26/2021

Log In or Create An Account

Get the latest New York jobs by following @recnetNY on Twitter!

New York RSS job feeds