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UX Lead

Company: Valley National Bank
Location: New York
Posted on: January 15, 2021

Job Description:

The UX (User Experience) Lead works closely with other designers, researchers, strategists, developers, product managers and business analysts to translate user needs and business requirements/solutions that drive customer satisfaction and move the Valley customer experience forward.Responsibilities include, but are not limited to:* Manages a team including hiring, development, coaching, performance reviews and corrective actions as needed.* Develop the vision and drive the action plan for the experience design function to deliver top-tier results.* Advocate for, represent and champion human-centered design and design thinking methodologies among senior leadership.* Translate user needs and business requirements into elegant solutions, from low fidelity to high fidelity, that improve the commercial and consumer Valley customer experience.* Connect customer behavioral and attitudinal data to design and develop practical solutions in a real-world environment.* Bring concepts to life using experience maps, service blueprints, storyboards, task flows, wireframes, high-fidelity mockups, and interactive prototypes - whatever tool is right for the task at hand.* Communicate design decisions and solutions using clear and persuasive stories that you share with a wide range of audiences, including business partners and stakeholders.* Establish and govern design standards for customer-facing and internal-facing tools, communicating how design choices scale and fit within larger established systems and patterns, as well as, best practices for using these interface and interaction patterns.* Create and govern the design toolkit that reflects the latest design standards.* Collaborate with researchers, designers, product managers, business analysts and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.Required Skills:* Experience working on agile teams with other designers, product managers and developers.* Experience developing a vision for a design function and executing on that vision.* Proficiency with current design and collaboration tools (Sketch, Invision, Zeplin etc.).* Experience partnering with UX Researchers to discover user needs and evaluate concepts.* Proven ability to build consensus and work effectively within multi-disciplinary and cross-departmental teams.* Ability to clearly communicate your design decisions with the team and craft elegant presentation and storytelling capabilities.Required Experience:* Bachelors' degree in HCI or related field and a minimum of 8 years of experience in a UX or creative design role creating user-centric experiences or a Masters' degree with a minimum of 4 years of experience in a UX or creative design role.* Previous experience working on an Agile team.

Keywords: Valley National Bank, New York , UX Lead, Other , New York, New York

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