Customer Service Representative/receptionist

Company: St. Pius V school
Location: Brooklyn
Posted on: January 15, 2021

Job Description:

Customer Service : Serves customers by answering questions, forwarding messages, processing customer orders, and keeping customers informed of order status. Maintains solid customer relationships by handling questions and concerns with speed and professionalism. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Data Entry : Performs data entry including new orders and sample requests. Also may require research skills to troubleshoot customer problems. Inputs information quickly and accurately from a variety of sources into a computer CRM database. General : Fax, scan, copy, and file documents ; maintain office filing and storage systems; retrieve information when requested; perform work related errands; keep office area clean and tidy;Job Requirements:* Handle incoming customer service calls* Dispatch incoming customer phone calls* Accept customer calls and return customer* Maintain customer service related information for customer accounts* Ensure quality customer service and customer satisfaction* Maintain customer service voicemail and return customer calls* Provide customers with superior customer service* Provide customer service for internal customers* Capturing customer information and answering customer inquiries* Resolve inbound customer calls regarding account* Take customer orders and provide high-quality customer service* Make out going customer service calls* Work with customer service manager to ensure proper customer service* Resolve any customer service issues* Answering inbound calls and providing excellent customer service* Provide customer support and handling customer inquiries* Combining excellent customer service skills* Assure quality customer service to all customers* Provide exceptional customer service to all customers* Provide superior customer service with all customer interactions

Keywords: St. Pius V school, New York , Customer Service Representative/receptionist, Other , Brooklyn, New York