Customer Service Representative/receptionist
Company: St. Pius V school
Location: Brooklyn
Posted on: January 15, 2021
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Job Description:
Customer Service : Serves customers by answering questions,
forwarding messages, processing customer orders, and keeping
customers informed of order status. Maintains solid customer
relationships by handling questions and concerns with speed and
professionalism. Resolves product or service problems by clarifying
the customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the problem;
expediting correction or adjustment; following up to ensure
resolution. Data Entry : Performs data entry including new orders
and sample requests. Also may require research skills to
troubleshoot customer problems. Inputs information quickly and
accurately from a variety of sources into a computer CRM database.
General : Fax, scan, copy, and file documents ; maintain office
filing and storage systems; retrieve information when requested;
perform work related errands; keep office area clean and tidy;Job
Requirements:* Handle incoming customer service calls* Dispatch
incoming customer phone calls* Accept customer calls and return
customer* Maintain customer service related information for
customer accounts* Ensure quality customer service and customer
satisfaction* Maintain customer service voicemail and return
customer calls* Provide customers with superior customer service*
Provide customer service for internal customers* Capturing customer
information and answering customer inquiries* Resolve inbound
customer calls regarding account* Take customer orders and provide
high-quality customer service* Make out going customer service
calls* Work with customer service manager to ensure proper customer
service* Resolve any customer service issues* Answering inbound
calls and providing excellent customer service* Provide customer
support and handling customer inquiries* Combining excellent
customer service skills* Assure quality customer service to all
customers* Provide exceptional customer service to all customers*
Provide superior customer service with all customer
interactions
Keywords: St. Pius V school, New York , Customer Service Representative/receptionist, Other , Brooklyn, New York
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