Representative, Client Services (I)
Company: Brinks
Location: New York
Posted on: January 15, 2021
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Job Description:
The Brink's name is a promise to respect the trust we've earned
in over 150 years in business. Every employee honors that promise
by offering the highest levels of service and support to our
customers. We take pride in our work, and we share a passion about
our future. Learn why so many people have made the choice to join
our team - and stay here. Job Title Representative, Client Services
(I) Job Description Brink's Global Services is a division of
Brink's Inc, the world's premier provider of secure logistics and
security solutions in more than 122 countries across 5 continents.
Brink's Global Services specializes in the secure transportation
and handling of valuable goods throughout the logistic value chain,
from raw materials and components to finished products within the
mining, banknote, precious metal, jewelry, security, art and
pharmaceutical industries The company has a proud history of
providing growth and advancement opportunities for its employees.
We have a challenging opportunity for a Client Service Rep I based
in our NYC office . Job Summary:Under the direction of the
department manager, this position will assist all of our cu stomers
with general information tracking shipments (international and
domestic), and assist in ensuring appropriate clearance and routing
of parcels, as needed. The selected candidate will process all
inquiries and ensure that all data input work relating to
transportation, clearance, import, export, and routing of parcels
is accomplished and invoiced promptly, accurately and in accordance
with proper procedures. This position functions in an armed
environment and requires the enforcement of rules to protect the
premises and property of Brink's and its customers, as well as the
safety of persons on the premises of Brink's and its customers. Key
Responsibilities:Handle via online, in person and via telephone
inquiries regarding established pricing for regular shipping lanes.
Answer inquiries regarding services and specialized services fo r
the assigned business segment and assist all customers with general
inquiries regarding BGS business products. Enter and update data
relative to shipments into computer database. Ensure that
appropriate documentation is received from broker and is properly
documented and filed. Handle service complaints diplomatically, on
time and with urgency, channeling complaint to appropriate
department personnel. Assist in developing and q uoting prices to
customers for services; make sure rates in BITS are correct, and
that the billing is accurate & timely. Maintain/submit special
logs, reports and records as requested, including a Monthly Update
to the CSR M anager. Focus on documentation compliance required for
all international moves, including commercial invoices, special
customs paperwork, etc. Ensure the proper flow of electronic and
other communications to/from affiliates, customs brokers and
clients. Ensure all transportation arrangements are made with full
consideration of security implications, within the General security
regulations (GSR) and Global Services Operations Manual Assist
other members of the department, as needed, in order to ensure that
arrangements are made for the proper transportation, clearance,
import, export, and routing of parcels. Work closely with Sales ,
Sales Support and Finance to ensure that all Customer agreements
and service charges are accurate and where necessary report and
liaise with Operations group to ensure the same. Perform other
duties as assigned. Minimum Qualifications:Minimum of 3 years of
experience in Customer Service with a concentration in logistics &
supply chain or related field or internal BGS experience of a
similar nature. Minimum of 3 year of experience using MS Office and
Windows applications Must be 21 years or older Able to lift up to
fifty (50) pounds when necessary Preferred Qualifications:Excellent
computer skills to include Microsoft Office applications
Demonstrated record of achievement as a self-starter and
team-player Excellent detail orientation and follow-up skills
Bachelor's Degree Professional Skills:Professional, positive
demeanor . Excellent customer service . Excellent verbal and
written communication skills Excellent interpersonal and analytical
skills as well as working collaboratively with others Customer
focused and able to multi task in a fast paced environment. If you
have the background and integrity we require and are looking for a
challenging opportunity, we hope you will consider employment with
Brink's Global Services U.S. , Inc. Brink's provides an outstanding
total compensation package for this position. In addition to a
competitive salary, we offer to eligible employees , medical,
dental, vision, and life insurance plans. We also offer a 401(k)
Plan. I f you are interested and meet the requirements for this
position, please apply We are an Equal Opportunity Employer and do
not discriminate against any employee or applicant for employment
because of race, color, sex, age, national origin, religion, sexual
orientation, gender identity, status as a veteran, and basis of
disability or any other federal, state or local protected class.
About Brink's Brink's is the global leader in security and
logistics services, trusted by banks, financial institutions and
businesses in both public and private sectors. We deliver the
currency of the world to businesses in our communities. We do it
because we're needed. We do it because we're trusted and valued. We
do it because it makes us proud. Brink's Proud. What's Nex t? Thank
you for considering applying for a job at Brink's U.S. To be
considered for this position, you must complete the entire
application process, which includes answering all prescreening
questions and providing your eSignature. Upon completion of the
application process, you will receive an email confirming that we
have received your application. We will review all candidates and
notify you of your status should we deem you fit for a job. Thank
you again for your interest in a career at Brink's U.S. For more
information about future career opportunities, join our talent
network, Like our Facebook page or Follow us on Twitter. Brink's is
an equal opportunity/affirmative action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
marital status, protected veteran status, sexual orientation,
gender identity, genetic information or history or any other
characteristic protected by law. Brink's is also committed to
providing a drug free workplace. We are an Equal Opportunity
Employer and do not discriminate against any employee or applicant
for employment because of race, color, sex, age, national origin,
religion, sexual orientation, gender identity, status as a veteran,
and basis of disability or any other federal, state or local
protected class.
Keywords: Brinks, New York , Representative, Client Services (I), Other , New York, New York
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