Head of Event Services

Company: FIRST Global Events Agency
Location: New York
Posted on: February 25, 2021

Job Description:

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 11 countries and with more than 400 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace and the non-profit sector. Event Marketer Magazine listed FIRST among their "Top 100 Event Agencies" for 2020, as well as one of 2020's "Best Places to Work in Events." Crain's New York Business also recognized FIRST as one of the Top 100 "Best Places to work in NYC" for 2020, and The London Stock Exchange Group listed FIRST as one of "1000 Companies to Inspire Britain" in 2020. The Head of Event Services is responsible for the overall management of the Events Management team. The ideal candidate will motivate colleagues in a way that enhances working relationships, develops a team-based approach to situations and encapsulates the FIRST brand, working as an implanted team member for a well-known Fortune 500 technology company. The Head of Event Services will report to the Head of Operations. RESPONSIBILITIES:

• Manage and drive the direction of the Events Management team in service standards, productivity, security compliance, training, development and retention
• Responsible for program organization, planning, budgeting, estimation of resource requirements, cost considerations and business development
• Primary point of contact for client overseeing Event Management Program
• Oversee Training Program development and activities
• Act as line manager for Team Leads--
• Resolve operational issues, and provide team updates
• Provide input for programmatic improvements and enhancements and build relationships with other support teams to ensure appropriate communication across all support functions
• Maintain and assure updated policies and procedures resources are complete and available to the staff
• Act as an event consultant on future client projects including new programs and new event space builds
• Responsible for documenting problems and finding long-term solutions
• Monitor hours worked by the team to ensure proper utilization of the team's capacity and accurate billing
• Monitor & forecast team capacity levels, to ensure proper staffing--
• Work with Team Leads to be sure best processes are in place and kept updated as needed
• Monitor current team to identify gaps and/or opportunities, driving efficiencies, and implementing best practices --
• Infuse FIRST brand by creating a positive mind-set within the team and lead the integration of wider agency skills and resources into relevant projects and events
• Meet with key stakeholders to build and maintain effective working relationships with client stakeholders through weekly meetings and management of event pipeline
• Provide support and mentorship to Team Leads on a regular basis
• Monitor day-to-day challenges to identify ways to improve efficiencies and processes as well as implement trainings
• Field questions and offer advice to team members from a developmental and mentorship perspective
• Ensure the team is providing value for money to clients and seeking value adds where possible
• Review current challenges and help identify quick wins and longer-term solutions
• Partner with the People & Culture team on all company initiatives and employee relations matters
• Focus on retention of talent through maintaining team welfare, gathering feedback, and enhancing a positive working atmosphere QUALIFICATIONS:
  • 10+ years' experience in operations, account management, or similar field
    • Prior experience in the event management industry a plus
    • Bachelor's Degree required
    • Excellent project and task management skills including experience in conference planning, experiential events and/or production
    • Experience managing direct reports and processes in a fast-paced, ever-changing environment
    • Experience implementing and maintaining SOPs
    • Proficient in G Suite
    • Team player with demonstrated skills collaborating with employees and clients; diplomatic approach to situations
    • Highly organized with the ability to handle multiple tasks to meet strict deadlines with a positive, inspiring attitude
    • Excellent written and oral communication skills at all levels--
    • Excellent time management and multitasking skills
    • Ambitious, proactive and resourceful; solutions-oriented and forward thinking
    • Self-directed with ability to work independently
    • Experience working in a global organization ADMINISTRATION AND GENERAL:
      • Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
      • Work intelligently and ensure management is aware of problems or issues which negatively affect productivity
      • Build excellent relationships with the team through positive communications
      • Proactively contribute to achieving the company's goals and objectives
      • Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
      • Work on ad hoc requests from clients as required

Keywords: FIRST Global Events Agency, New York , Head of Event Services, Other , New York, New York