Senior Associate, Client Solutions - New York, NY - Melville, NY
Company: Capital One
Location: Woodmere
Posted on: February 25, 2021
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Job Description:
NYC 299 Park Avenue (22957), United States of America, New York,
New YorkSenior Associate, Client Solutions - New York, NY -
Melville, NYCommercial Operations (CML Ops) is one of the largest
divisions in the Commercial Bank, this team?s scope is horizontal
across the bank and as such it supports numerous critical processes
and transactions. By incubating innovative solutions and embracing
technology, this team creates an unforgettable and unparalleled
experience for our associates and clients. One of the most
impactful groups in the CML Ops team is the Client Solutions team.
The Client Solutions team works with the Commercial Bank?s clients,
both proactively and reactively for all of their servicing needs.
All of our associates are on the frontline, delivering on our
commitment to provide a beautiful client experience. We are growing
and looking for great customer focused advocates to join the team.
We are currently searching for a Senior Associate, Client
Solutions. Job Description & Responsibilities: At the Senior
Associate level, you will be a team member in a dynamic, fast-paced
environment. You will need to have exceptional communication skills
(verbal, written, presentation, and interpersonal), a positive
mindset and, above all, a ?client first? work ethic. You will be
required to balance risk to Capital One while delivering an
industry-leading experience to clients. This individual?s
responsibilities will include: Own the client experience in all
interactions including detailed follow through Execute job duties
following policies, standards and/or procedures within target
turnaround times and quality levels Bring awareness to management
for any constraints or concerns Keep internal and external
stakeholders (client, sales, service, operations, product) informed
of status, risks and issues to delivery When complaints, problems
and/or issues arise, work with partners driving to root cause and
identifying sustainable, repeatable solutions to ensure repeat
occurrences are avoided for all clients Make it easy for a client
to interact with Capital One Learn and become an expert in Capital
One credit, deposit, and treasury management products and services
to proactively and reactively resolve client?s needs Research and
learn about your client?s industry, business, and individual
banking needs Collaborate within and across teams and organizations
to analyze and resolve client issues Advocate for client?s needs
with internal stakeholders by providing thoughtful feedback on
where clients are achieving their goals as well as where their
needs are not being met Develop effective solutions for clients
when something doesn?t go as planned and eloquently recover to
delight the client Represent Client Solutions with internal
partners and clients based on proven track record of sound judgment
Develop solutions to problems based on subject matter expertise and
research of areas within and beyond own area of responsibility
Deliver results which routinely exceed requirements and
expectations with minimal guidance on unstructured objectives
Contribute to team goals and actively question decisions and
assumptions to elevate team performance Travel to client sites when
required Work on projects as requested Own your individual
development Demonstrate passion about both delivering a great
client experience and complying with laws and regulations Lean
forward into technology, automation, and emerging financial
products Adapt to and embrace change for yourself and others
Display intellectual curiosity - prove to be inquisitive, and open
minded Solve problems with integrated thinking Communicated
exceptionally and with confidence (negotiate, and influence) Show
tenacity in pursuing and achieving goals and objectives Achieve
results through teamwork and collaboration Proactively own your
development and learning with an optimistic, growth mindset Basic
Qualifications: High School Diploma, GED, or equivalent
certification At least 1 year of experience with Microsoft Office
or the Google Suite Preferred Qualifications: Bachelor?s Degree or
Military Experience At least 2 years of customer service, business
process, or project management experience At this time, Capital One
will not sponsor a new applicant for employment authorization for
this position.
Keywords: Capital One, New York , Senior Associate, Client Solutions - New York, NY - Melville, NY, Other , Woodmere, New York
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