Senior Associate, Client Solutions - New York, NY - Melville, NY

Company: Capital One
Location: Woodmere
Posted on: February 25, 2021

Job Description:

NYC 299 Park Avenue (22957), United States of America, New York, New YorkSenior Associate, Client Solutions - New York, NY - Melville, NYCommercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this team?s scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Client Solutions team. The Client Solutions team works with the Commercial Bank?s clients, both proactively and reactively for all of their servicing needs. All of our associates are on the frontline, delivering on our commitment to provide a beautiful client experience. We are growing and looking for great customer focused advocates to join the team. We are currently searching for a Senior Associate, Client Solutions. Job Description & Responsibilities: At the Senior Associate level, you will be a team member in a dynamic, fast-paced environment. You will need to have exceptional communication skills (verbal, written, presentation, and interpersonal), a positive mindset and, above all, a ?client first? work ethic. You will be required to balance risk to Capital One while delivering an industry-leading experience to clients. This individual?s responsibilities will include: Own the client experience in all interactions including detailed follow through Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels Bring awareness to management for any constraints or concerns Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery When complaints, problems and/or issues arise, work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients Make it easy for a client to interact with Capital One Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client?s needs Research and learn about your client?s industry, business, and individual banking needs Collaborate within and across teams and organizations to analyze and resolve client issues Advocate for client?s needs with internal stakeholders by providing thoughtful feedback on where clients are achieving their goals as well as where their needs are not being met Develop effective solutions for clients when something doesn?t go as planned and eloquently recover to delight the client Represent Client Solutions with internal partners and clients based on proven track record of sound judgment Develop solutions to problems based on subject matter expertise and research of areas within and beyond own area of responsibility Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives Contribute to team goals and actively question decisions and assumptions to elevate team performance Travel to client sites when required Work on projects as requested Own your individual development Demonstrate passion about both delivering a great client experience and complying with laws and regulations Lean forward into technology, automation, and emerging financial products Adapt to and embrace change for yourself and others Display intellectual curiosity - prove to be inquisitive, and open minded Solve problems with integrated thinking Communicated exceptionally and with confidence (negotiate, and influence) Show tenacity in pursuing and achieving goals and objectives Achieve results through teamwork and collaboration Proactively own your development and learning with an optimistic, growth mindset Basic Qualifications: High School Diploma, GED, or equivalent certification At least 1 year of experience with Microsoft Office or the Google Suite Preferred Qualifications: Bachelor?s Degree or Military Experience At least 2 years of customer service, business process, or project management experience At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Keywords: Capital One, New York , Senior Associate, Client Solutions - New York, NY - Melville, NY, Other , Woodmere, New York