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IT Support Specialist (Level 2) / Team Lead

Company: Yms Associates
Location: New York
Posted on: February 25, 2021

Job Description:

  • Full-time Company Description A well-established firm is seeking a Desktop Support Technician to join their team. This is a very stable company with a positive, fast-paced environment with lots of room for growth for the driven, ambitious and enterprising individual. The company provides good compensation and a benefits package (insurance, vacation, 401K, etc.). Job Description The ideal candidate is someone who has prior desktop experience working with management level people, presents well and has excellent interpersonal skills. You should be a motivated individual that is self-directed, energetic and driven to meet the needs of the end user. You will also be mentoring a small team (1-3) of Level 1 Jr. Desktop Support Technicians and should enjoy working with and leading a team.-- Our client is also seeking someone who is highly organized and understands the steps and tasks associated with a small project. If you have worked on projects or overseen small projects that is a huge plus, but formal project management experience is not necessary. This position is a great opportunity for anyone that wants to expand their knowledge of networking and server administration. Prior experience working with servers and networks is desirable but not required. If you are someone that enjoys solving IT problems and streamlining IT infrastructure, then you will thrive in this role.-- Qualifications TECHNICAL ENVIRONMENTS:
    • Competency in supporting, diagnosing, troubleshooting computer systems, software and networking issues on PCs and related equipment
    • Windows Desktop Operating Systems
    • Enterprise Antivirus Software--
    • Active Directory--
    • MS Exchange
    • Printer Administration
    • Windows Servers (a plus but not required)
    • Networking (a plus but not required) OTHER REQUIREMENTS:
      • Good follow-through, makes sure tasks get done
      • Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
      • Very organized with an ability to prioritize their work
      • Willingness and ability to learn new skills and technical information
      • Responsibility and reliability
      • Ability to prioritize and perform triage
      • Discretion and good sense in dealing with staff and management Additional Information This is a full-time position with benefits (insurance, 401K and PTO). This position requires being on-site.

Keywords: Yms Associates, New York , IT Support Specialist (Level 2) / Team Lead, Other , New York, New York

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