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Global Head of Claims Operations

Company: Marsh & McLennan Companies
Location: New York
Posted on: February 25, 2021

Job Description:

This job is available in 2 locations Category Other Job Id R_109353 Marsh is seeking candidates for the following position in the New York City or London office: Global Head of Claims Operations What can you expect? With responsibility for the Global Claims Operations organization, this Senior Executive will direct global, regional and country claims operations activities, to optimize effective and efficient delivery of services. The Global Head of Claims Operations will oversee and evaluate processes and departmental strategy while managing the impact and delivery of change, to increase team operational goals and maximize process efficiencies. This is an opportunity to explore newer and better ways of maximizing operational leverage in order to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients. What is in it for you? Drive a bold and innovative vision to transform Marsh's Claims Operations practice, supporting the delivery of the Operational Excellence (OpEx) agenda. Articulate a--Claims Advisory vision and set of priorities that are linked with business, O&T and customer needs. Develop and operationalize Global business strategy, progressing the Claims program at Marsh. Own the delivery of a best-in-class operational function in Claims that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently. We will count on you to: Oversee the development and delivery of the target state Claims Operations organization and leverage proven operational design principals to define the Claims Operations strategy, optimize location footprint, and manage annual budget. Create a Marsh portal that allows clients to notify, update and track their claims leveraging a common data and document repository. Optimize role segregation between Advocacy and Operations/Advisory based on existing best practice globally. Oversee Operational Support, Execution, & Strategic Initiative Delivery by m anaging the translation of strategic concepts and business drivers into structured and managed strategic Claims programs. Drive change management within the organization, s trengthening the capability to deliver change and deliver excellent customer outcomes. Drive stakeholder management, building strong relationships to ensure consensus and deliver change outcomes. Provide vision, leadership and strategic direction for this group, operating as a hands-on leader, ensuring the achievement of established goals. What you need to have:-- 15+ years of business experience, ideally in business management, financial or information management - recently at or near the executive level 7+ years of experience working with, facilitating, and presenting to senior (C-suite) leadership Significant stakeholder management experience with gravitas and credibility built at the executive and board level, whilst also demonstrating outstanding people management skills in a matrix environment Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent within an international setting Proven record of successful delivery of end-to-end technology deployment and process improvement projects, through all stages of project lifecycle in a multi-cultural and multi-site environment What makes you stand out: Broad business experience internally and within the vertical industry Process / continuous improvement, SixSigma and Lean and Project (PMI/Prince) and/or Program (MSP) qualification Leadership experience in a multi-cultural and multi-site environment Strong track record of independent leadership and influencing skills with proven experience of acting as a change agent within an international setting Demonstrated ability in driving multiple simultaneous large-scale change programs across operations, Finance and IT in a global insurance or financial services institution. Understanding of innovative technology solutions and their business application (robotics, artificial intelligence etc) and ability to discuss and develop new products, processes and standards to support the business strategy Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh , Guy Carpenter , Mercer , and Oliver Wyman . Follow Marsh on Twitter @MarshGlobal ; LinkedIn ; Facebook ; and YouTube , or subscribe to BRINK . Get tailored job recommendations based on your interests.

Keywords: Marsh & McLennan Companies, New York , Global Head of Claims Operations, Other , New York, New York

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