Service Cloud Delivery Lead
Company: Accenture
Location: Florham Park
Posted on: February 25, 2021
Job Description:
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Multiple Locations +View All JOB NO. 00921849 COVID-19 update:--
The safety and well-being of our candidates, our people and their
families continues to be a top priority. Until travel restrictions
change, interviews will continue to be conducted virtually. Job
Description Ready to fast-track your Salesforce career? -- Join the
largest team of Salesforce certified professionals in the industry
and champion innovation, leverage deep and cutting-edge Salesforce
expertise and pioneer solutions to help transform the world's
leading organizations and governments. -- Ready to solve complex
problems? Advance your skills? Deliver next-generation Salesforce
solutions? -- Now is the perfect time for you to join the Accenture
Salesforce team, where you'll: --
- Expand your experience-- with over 200 intelligent tools across
all 12 Salesforce-recognized-- industries. --
- Lead in the development and implementation-- of new
Salesforce-based solutions. --
- Benefit from our long-standing partnership with Salesforce --to
access the coolest Salesforce-- technologies, like Lightning,
Einstein and Bolt, so you can put them to meaningful applications
at scale. --
- Join more than 11,800 skilled Salesforce professionals,
collaborating across multiple areas to drive enterprise-wide
transformational projects on a global scale.-- --
- Build new skills and strengthen your expertise-- with
unparalleled training and support- whether you're taking the more
than 4,200 unique Salesforce certifications or working towards your
Certified Technical Architect (CTA) certification.-- -- Join
Accenture and be empowered with innovative tools, continuous
learning and a global community.-- -- Job Description --Salesforce
Service Cloud -- professionals demonstrate skills in Salesforce
which is the leader in CRM solutions for customer relationship
management software and cloud computing. Strong Service Cloud
knowledge is required - both functionally and technically - to help
clients across multiple industries design, architect and implement
improvements to their Service, Field Service and Customer
capabilities. -- -- The successful candidate will be known as an
expert internally and externally. Using technical expertise,
business acumen and fluid communication skills to translate the
possible into reality. The candidate will be able to design
solutions that span multiple platforms and include integration and
authentication across-- systems; --articulate design
considerations, trade-offs, benefits, and recommendations. Ability
to manage the architecture solution implementation and build
trusted relationship with clients. The Delivery Lead will have
support from the Global Delivery Group as well as from local
support resources provided by the global team. -- For now, all
Accenture business travel, international and domestic, is currently
restricted to client-essential sales/delivery activity only.
--
Please note: The safety and well-being of our people continues to
be the top priority, and our decisions around travel are informed
by government COVID-19 response directives, recommendations from
leading health authorities and guidance from--a number
of--infectious disease experts.-- -- -- Typical Day Snapshot -- --
- Lead Salesforce.com implementation engagement and provide
engagement leadership: Assess engagement performance, risks, issues
and impact on solution and service delivery commitments, client
relationships, etc. --
- Own development of plan to review and manage client
expectations throughout delivery and-- ensure the values we are
delivering are in line with client expectations. --
- Create an integrated project plan from the individual project
plans, showing the high-level flow-- of project milestones and
dependencies across projects. Use the plan to rebalance work and
manage variances across projects. --
- Lead business and functional requirements definition and
prioritization/scoping of requirements-- --
- Monitor and control the quality management process, manage
expectations, conduct milestone-- reviews, manage process
performance, conduct continuous improvement and causal analysis
activities. --
- Monitor all issues that affect the team, project, or program
and potential risks. --
- Manage program/project's financial, resource strategy and--
contingency -- --
- Disseminate best practices on solution positioning and--
delivery -- --
- Build and maintain high performance-- teams --
- Support pre-sales activities inclusive of participating in
sales calls and proposal-- development -- -- Read more of the job
description Qualifications Basic Qualifications
- Minimum of 2 years of experience in Salesforce.com with a focus
on Service Cloud - Contact --Center, Customer Service and/or Field
Service Lightning experience-- --
- A minimum of 3 years of progressive experience in project
management, business analysis, and --technology implementation in
full life-cycle Cloud/CRM engagements-- --
- A minimum of 3 years' experience in Cloud Computing project
implementation - Well rounded --in both functional and technical
aspects of a CRM-- engagement -- --
- A minimum of 2 years of experience leading teams-- --
- Bachelor's degree or equivalent (minimum 12 years) work
experience. (If Associates Degree,-- --must have minimum 6 years'
work experience)-- -- -- Preferred Skills -- --
- Experience in Cloud Computing (SaaS, PaaS) and Salesforce.com,
either through work at industry-- participants or consulting to the
industry.-- --
- Experience working with contact centers, associated business
processes, and omnichannel-- platforms --
- Excellent communication and presentation skills-- --
- Ability to adapt to dynamic work environment and be creative
within a-- team -- --
- Customer oriented and great at building client relationships--
--
- Strong background in Cloud Computing solutions --Do you have a
passion for using new --technologies to make a positive impact on
business and cod computing strategy, systems design, --integration,
implementation and management.-- --
- Previous experience in leading up an Application Functional
team (Configuration, customization, --Force.com development) or
Application Integration team (including data integration/data--
modeling)-- --
- Consulting experience with medium to large consulting firms
focusing on cloud computing --related consulting (solution
architecture, storage, SaaS, multi-tenant computing, large scale
--computing environments,-- etc ).-- --
- Experience managing multi-shore-- projects -- --
- PMP and-- other --project management certification-- preferred
-- --
- Salesforce.com --and other cloud platform certifications--
--
- Very strong work ethic with a customer service focus (high
intensity).-- --
- 5+ years of consulting experience preferred; executive level
sales support experience in consulting/professional services.--
Professional Skill Requirements -- --
- Proven ability to build, manage and foster a team-oriented
environment.-- --
- Proven ability to work creatively and analytically in a
problem-solving-- environment --
- Desire --to work in an information systems environment.--
--
- Excellent communication (written and oral) and interpersonal
skills.-- --
- Excellent leadership and management skills. -- **Applicants for
employment in the US must have work authorization that does not now
or in the future require sponsorship of a visa for employment
authorization in the United States and with Accenture. Equal
Employment Opportunity Statement-- Accenture is an Equal
Opportunity Employer. We believe that no one should be
discriminated against because of their differences, such as age,
disability, ethnicity, gender, gender identity and expression,
religion or sexual orientation. Our rich diversity makes us more
innovative, more competitive and more creative, which helps us
better serve our clients and our communities.-- All employment
decisions shall be made without regard to age, race, creed, color,
religion, sex, national origin, ancestry, disability status,
veteran status, sexual orientation, gender identity or expression,
genetic information, marital status, citizenship status or any
other basis as protected by federal, state, or local law.--
Accenture is committed to providing veteran employment
opportunities to our service men and women.-- Accenture is
committed to providing equal employment opportunities for persons
with disabilities or religious observances, including reasonable
accommodation when needed. If you are hired by Accenture and
require accommodation to perform the essential functions of your
role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued
accommodations once hired.-- If you would like to be considered for
employment opportunities with Accenture and have accommodation
needs for a disability or religious observance, please call us toll
free at 1 (877) 889-9009, send us an email or speak with your
recruiter.-- Other Employment Statements-- Candidates who are
currently employed by a client of Accenture or an affiliated
Accenture business may not be eligible for consideration.-- --Job
candidates will not be obligated to disclose sealed or expunged
records of conviction or arrest as part of the hiring process.--
The Company will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. Additionally, employees who have access to
the compensation information of other employees or applicants as a
part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
Company's legal duty to furnish information.-- LocationsCT -
Hartford,MA - Boston,NJ - Florham Park,NY - New York,PA -
Philadelphia,PA - Pittsburgh Work where you're inspired to explore
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Keywords: Accenture, New York , Service Cloud Delivery Lead, Other , Florham Park, New York
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