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Parts Specialist

Company: Diehl and Sons
Location: New York
Posted on: February 25, 2021

Job Description:

SummaryStrives to return a satisfactory profit on dealer capital invested in parts inventory. Accomplishes objectives through the use of proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying and advertising.Essential Duties* Work with Parts Manager to Forecast goals and objectives for the department and strives to meet them.* Work with Parts Manager to maintains a balanced inventory consistent with the requirements of our customers including but not limited to the service department, body shop, government, fleet and wholesale accounts and the do-it-yourself public.* Review and Establish pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty.* Work with Parts Manager to establishes individual parts inventory levels and balances them for maximum turnover.* Ensures that all parts are properly tagged and remain in O.E.M. returnable condition so that the dealership recovers full credit from the factory if parts return is required.* Coordinate with Parts Manager Dealership's Parts delivery Drivers.* Daily follow up of the special order of parts and communicate with the Customers accordingly.* Develops and administers an aggressive wholesale parts program to produce profit.* Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.* Works with the service manager to ensure a timely turnaround of parts needed for internal jobs.* Attend Daily/weekly Parts department meetings.* Coordinates a prompt, efficient and timely flow of paperwork.* Utilizes lost sales reporting through our DMS (CDK).* Work with Parts team to Develops sales promotions.* Develops, enforces guidelines for working with customers to ensure maximum customer satisfaction.* Handles customer complaints immediately and according to the dealership's guidelines.* Assists in the collection of past-due accounts.* Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OSHA Right-to-Know.* Understands, keeps abreast of, and complies with federal, state and local regulations that may affect parts sales.* Maintains professional appearance.* Other duties as assigned.Customer Service* Greet customers immediately in a courteous manner* Assist in handling customer complaints and concerns* Be aware of and track "customer complaints and concerns" and make sure the problem is corrected to the customer and dealership's satisfaction* Treat customers fairly and with honesty, and demonstrate our commitment to superior customer service and ethical business practicesCommitments* Be early, flexible and available for scheduling (Current weekly schedule is as follows: Monday thru Friday 7:30 am to 4:30 pm and possibly Saturday 8:00 am to 1:00 pm * Treat all employees and customers fairly, courteously and with dignity* Maintain positive relationships with customers, other employees and owners* Maintain up to date O.E.M.'s Parts Specialist certification.* Focus on Quality & Service* Be neat and clean* Wear uniform and name badge every day* Demonstrate an interest in growing the dealerships businessQualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience --- Complete all required O.E.M. remote and in-house training concerning, Policies, procedures, training programs both Online and instructor led as necessary from our O.E.M.'s to maintain Dealership compliance. Language Skills * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.* Ability to read, analyze and interpret general business periodicals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.* Ability to read, analyze and interpret common scientific and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to effectively present information to Customers and ManagementMathematical Skills* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.* Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.Reasoning Ability* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.* Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.* Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.Certificates and Licenses* O.E.M. Parts Specialist Certification as offered by our O.E.M.'s (Training offered at Dealership)* Medium/Heavy Truck Parts Specialist Certification (Training offered at Dealership)* Workplace Hazardous Materials (Training offered at Dealership and NYC State Facilities)* Manufacturer Training (Training offered at Dealership and at OEM Facilities)* Valid Driver's License (New York State preferred)* Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: Diehl and Sons, New York , Parts Specialist, Other , New York, New York

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