Parts Specialist
Company: Diehl and Sons
Location: New York
Posted on: February 25, 2021
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Job Description:
SummaryStrives to return a satisfactory profit on dealer capital
invested in parts inventory. Accomplishes objectives through the
use of proper purchasing procedures, inventory control, staff
utilization, security, pricing, merchandising, displaying and
advertising.Essential Duties* Work with Parts Manager to Forecast
goals and objectives for the department and strives to meet them.*
Work with Parts Manager to maintains a balanced inventory
consistent with the requirements of our customers including but not
limited to the service department, body shop, government, fleet and
wholesale accounts and the do-it-yourself public.* Review and
Establish pricing parameters in each customer category that
generate enough gross profit to produce a satisfactory profit while
maintaining customer loyalty.* Work with Parts Manager to
establishes individual parts inventory levels and balances them for
maximum turnover.* Ensures that all parts are properly tagged and
remain in O.E.M. returnable condition so that the dealership
recovers full credit from the factory if parts return is required.*
Coordinate with Parts Manager Dealership's Parts delivery Drivers.*
Daily follow up of the special order of parts and communicate with
the Customers accordingly.* Develops and administers an aggressive
wholesale parts program to produce profit.* Ensures that the same
high-quality level of service provided to outside customers is also
provided to internal dealership customers.* Works with the service
manager to ensure a timely turnaround of parts needed for internal
jobs.* Attend Daily/weekly Parts department meetings.* Coordinates
a prompt, efficient and timely flow of paperwork.* Utilizes lost
sales reporting through our DMS (CDK).* Work with Parts team to
Develops sales promotions.* Develops, enforces guidelines for
working with customers to ensure maximum customer satisfaction.*
Handles customer complaints immediately and according to the
dealership's guidelines.* Assists in the collection of past-due
accounts.* Enforces safety requirements, including but not limited
to forklift training and operation, processing of MSDS sheets on
all products carried and OSHA Right-to-Know.* Understands, keeps
abreast of, and complies with federal, state and local regulations
that may affect parts sales.* Maintains professional appearance.*
Other duties as assigned.Customer Service* Greet customers
immediately in a courteous manner* Assist in handling customer
complaints and concerns* Be aware of and track "customer complaints
and concerns" and make sure the problem is corrected to the
customer and dealership's satisfaction* Treat customers fairly and
with honesty, and demonstrate our commitment to superior customer
service and ethical business practicesCommitments* Be early,
flexible and available for scheduling (Current weekly schedule is
as follows: Monday thru Friday 7:30 am to 4:30 pm and possibly
Saturday 8:00 am to 1:00 pm * Treat all employees and customers
fairly, courteously and with dignity* Maintain positive
relationships with customers, other employees and owners* Maintain
up to date O.E.M.'s Parts Specialist certification.* Focus on
Quality & Service* Be neat and clean* Wear uniform and name badge
every day* Demonstrate an interest in growing the dealerships
businessQualifications To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education and/or Experience ---
Complete all required O.E.M. remote and in-house training
concerning, Policies, procedures, training programs both Online and
instructor led as necessary from our O.E.M.'s to maintain
Dealership compliance. Language Skills * Ability to read and
interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine
reports and correspondence. Ability to speak effectively before
groups of customers or employees of organization.* Ability to read,
analyze and interpret general business periodicals, technical
procedures, or governmental regulations. Ability to effectively
present information and respond to questions from groups of
managers, clients, customers and the general public.* Ability to
read, analyze and interpret common scientific and legal documents.
Ability to respond to common inquiries or complaints from
customers, regulatory agencies or members of the business
community. Ability to effectively present information to Customers
and ManagementMathematical Skills* Ability to calculate figures and
amounts such as discounts, interest, commissions, proportions,
percentages, area, circumference and volume. Ability to apply
concepts of basic algebra and geometry.* Ability to work with
mathematical concepts such as probability and statistical
inference, and fundamentals of plane and solid geometry and
trigonometry. Ability to apply concepts such as fractions,
percentages, ratios and proportions to practical
situations.Reasoning Ability* Ability to solve practical problems
and deal with a variety of concrete variables in situations where
only limited standardization exists. Ability to interpret a variety
of instructions furnished in written, oral, diagram or schedule
form.* Ability to define problems, collect data, establish facts
and draw valid conclusions. Ability to interpret an extensive
variety of technical instructions in mathematical or diagram form
and deal with several abstract and concrete variables.* Ability to
apply principles of logical or scientific thinking to a wide range
of intellectual and practical problems.Certificates and Licenses*
O.E.M. Parts Specialist Certification as offered by our O.E.M.'s
(Training offered at Dealership)* Medium/Heavy Truck Parts
Specialist Certification (Training offered at Dealership)*
Workplace Hazardous Materials (Training offered at Dealership and
NYC State Facilities)* Manufacturer Training (Training offered at
Dealership and at OEM Facilities)* Valid Driver's License (New York
State preferred)* Physical DemandsThe physical demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Work Environment
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
Keywords: Diehl and Sons, New York , Parts Specialist, Other , New York, New York
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