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Field Operations Team Lead

Company: Peloton Interactive, Inc.
Location: New York
Posted on: April 9, 2021

Job Description:

Due to the Covid-19 pandemic, all employees are required to wear the necessary PPE within the warehouse and while on client deliveries THE ROLE This role will assist the Field Operations Manager and Supervisor in the overall operation of the location. The Field Operations Team Leader will be responsible for on-boarding and training new hires as well as ongoing development of the field team. They will work to keep the team well informed of priorities and initiatives. They will also serve as Leader on Duty ensuring the day-to-day tasks and projects are completed by the team efficiently and safely and that all member concerns are addressed.-- RESPONSIBILITIES

  • Responsible for on-boarding, training, coaching and developing Team Members including presentation skills and delivery techniques
  • Conduct on the road ride-alongs with Field Operations team members and complete evaluations
  • Conduct one-on-one meetings with team members to review Key Performance Indicators--
  • Use systems to analyze reporting and work with management team to implement solutions to close gaps
  • Assist in planning, prioritizing and communicating shift directives to ensure efficiency, accuracy and quality objectives are met.
  • Serve as Peloton product expert and brand ambassador
  • Make sure the work area remains clean and neat, promoting a safe work environment.
  • Act as a Leader on Duty for the facility including but not limited to:
  • Oversee the morning load out process ensuring accuracy of product/merchandise being loaded safely and efficiently for member delivery
  • Support the Field teams as the first point of contact when they are on the road
  • Take appropriate action to address Member Experience issues
  • Assist with inventory, cycle counts, and team scheduling
  • Conduct safety related audits and ensure site is complying with policies
  • Support team members and managers with routine, day-to-day tasks, needs, and inquiries, as well as Field Operations initiatives and projects
  • Hold team members accountable to the tasks required during the shift including all safety and operational items. Partner with Supervisor or Manager when needed.
  • Possible additional duties may include:
  • Assemble and deliver Peloton bikes and accessories in customer homes and perform in-home bike repairs and maintenance as needed
  • Maintain high accuracy with operational procedures for verification of incoming and outgoing shipments, unloading/loading trailers, systematically locating products and other warehouse/inventory-related tasks.
  • Assist with accurate inventory control activities and paperwork which include KPI reports, LPN creation, and Inbound shipping documentation. This description indicates the general nature of the qualifications and duties required in this job classification, as well as the essential functions a person must be able to perform in this job. It is not a comprehensive list of all duties and responsibilities team members assigned to this job may have.-- REQUIREMENTS
    • Minimum 2 years of experience leading people
    • Strong verbal and written communication skills and attention to detail are a must
    • Strong organizational skills with the ability to prioritize and manage their time efficiently
    • Proven ability to troubleshoot problems related to people, logistics, and facilities maintenance as-- Why work at Peloton:
      • Competitive Wage - We've committed to addressing global economic inequity, starting with investing to increase the hourly wages of our workforce.
      • Team Focused Environment- Live the "Together We Go Far" mentality by working with caring thoughtful team members both locally and globally. ABOUT PELOTON Peloton is the largest interactive fitness platform in the world with a loyal community of more than 2.6 million Members. The company pioneered connected, technology-enabled fitness, and the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, and media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, and world-class streaming digital fitness and wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, and Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Fire TV, Roku, Chromecast and Android TV. Founded in 2012 and headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada and Germany. For more information, visit www.onepeloton.com. The hourly pay rate for this position is $27.00 per hour and is non-negotiable. Is this pay rate what you are looking for in your next role? --*
        -- Our hours of operation are 6:30AM to 9:00PM. Do you have availability to work within those hours consistently? --*
        -- Do you have availability to work weekends and holidays as needed? --*
        -- Do you have a valid driver's license, and a clean driving record? --*
        -- Have you had experience leading a team of 10 or more members in any current or past work experience? --*
        -- In a few words, what is your motivation to work for Peloton? --*
        U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Peloton are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
        • Autism
        • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
        • Blind or low vision
        • Cancer
        • Cardiovascular or heart disease
        • Celiac disease
        • Cerebral palsy
        • Deaf or hard of hearing
        • Depression or anxiety
        • Diabetes
        • Epilepsy
        • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
        • Intellectual disability
        • Missing limbs or partially missing limbs
        • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
        • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Peloton Interactive, Inc., New York , Field Operations Team Lead, Other , New York, New York

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