Digital Operations Associate

Company: Venchi
Location: New York
Posted on: April 10, 2021

Job Description:

Venchi is a premium chocolate and gelato brand with over 100 stores worldwide, an established wholesale network and a fast-growing e-commerce following.
Our mission is to bring the sweet taste of the Italian La Vita Dolce philosophy to the world. Our attention to detail and personal touch is what makes our chocolate so important. With revenues of $100M in 2019 and further growth planned, we are focusing on the development of single-brand stores in Italy, United States and abroad where you can taste luxurious and natural chocolate and an exclusive selection of gelato flavours.We are committed to the expansion of further retail boutiques and digital sales both in .com and Amazon. To facilitate our ambition, we are now looking for a knowledgeable 'Digital Operations Associate', based out of our Manhattan office. The successful candidate will support our backend digital operations and front-end e-commerce customer service interactions. The candidate will be well versed with an 'Enterprise System' where every process can be tracked and accounted for. Your training will be comprehensive, and you will have the opportunity to work alongside our 'Director of E-Commerce', directly supporting our customer experience and back end operations. As our business grows you will become the primary 'go to' for support services, across our retail division.
YOUR ROLE AS DIGITAL OPERATION ASSOCIATE

• Experience in working with an ERP is essential: NetSuite, Salesforce, SAP, or Dynamics 365;
• Support e-commerce and wholesale operations: 'order management system' and 'customer support';
• Provide system and process support on Dynamics CRM 365;
• Support channel heads of E-commerce, Retail and Wholesale in managing systems and processes, including promotions;
• Manage and monitor the product lifecycle, time to market, and as required logistics and inventory system related challenges;
• Support with product merchandising, including product descriptions and pricing;
• Customer Service for our US e-commerce website.
  YOUR SKILLS NEEDED AS DIGITAL OPERATION ASSOCIATE
  • Able to demonstrate effective problem solving;
  • Teamwork and multi department collaboration, experience of working in a matrix organization is preferable;
  • Enjoys processing, is confident to speak up and propose areas of improvement;
  • Can do attitude and lots of tenacity, loves retail and understands its challenges;
  • Always 'Customer First', thinks and acts through a growth mindset;
  • Excellent with Microsoft office.
    WHAT WE ARE LOOKING FOR IN A DIGITAL OPERATION ASSOCIATE
    • Strong analytical skills, critical thinking and problem solving;
    • Attention to details, accuracy, and project management skills;
    • Ability to work independently and be self-motivated;
    • Ability to interact in a multicultural environment;
    • Passion and enthusiasm for Chocolate and Gelato;
    • Bachelor's Degree;
    • Min. 2 Years work experience in Digital operation.
      BENEFITS
      • Competitive pay;
      • Benefits:401(k) enrolment and health insurance;
      • Stability in established business;
      • Good working environment with family-oriented team members.
        HOW TO APPLYPlease apply to the link and attach a copy of your CV & covering letter explaining why you would be a great addition to our team.

Keywords: Venchi, New York , Digital Operations Associate, Other , New York, New York