Onboarding Operations Specialist

Company: CVS Health
Location: New York
Posted on: April 10, 2021

Job Description:

Job Description As an Onboarding Operations Specialist, you will play a role as a Project Manager on the Strategy and Operations team within the Analytics team in CVS. This role is accountable for leading the onboarding experience for 300+ new hires. With the rapid growth of Analytics & Behavior Change, we are seeking someone who has a vibrant personality and can own a high-engagement onboarding experience. This role will work on assignments requiring problem-solving and robust project management capabilities, including change agility and attention to detail.The position has the opportunity to work and collaborate with experienced data scientists, engineers, and management in a growing data science team. Become a key part of CVS' journey in changing healthcare and a key contributor to the success of the Analytics and Behavior Change organization. This role will report into the Sr Director of Operations.Fundamental Components:--- Project management skills and demonstrated ability to work on multiple projects simultaneously with a proactive, collaborative, problem-solving mindset--- Possess both technical and business-related aspects of the onboarding process, new hire protocols, related systems, and organizational understanding in order to be successful--- Responsible for all onboarding logistics, reporting, and tracking--- Respond/coordinate new hire pre-start inquires in an accurate and timely manner; Consult with recruiting teams, immigration team, and other groups as necessary to ensure success--- Partner with managers, employees, and recruiters acting as SME for the overall onboarding process--- Manage consistent communication plans to ensure all parties are informed of status and next steps--- Facilitate live onboarding sessions with the new hires with goal of connecting them to CVS and A&BC--- Manage all post-start issues championing them through all the appropriate channels to ensure resolution--- Own, develop and improve the overall onboarding experience through new ideas, enhanced processes, procedures, and tools --- Collect ongoing onboarding feedback and incorporate into the overall process--- Participates in special projects and performs other duties as assigned Required Qualifications --- 2+ years of consulting, project management or operational experience--- 2+ year of onboarding or orientation experience --- Experience owning and facilitating meetings --- Proficient in Microsoft Office Suite with an emphasis on Excel Preferred Qualifications --- Highly detail-oriented and organized--- Strong time management in a fast-paced environment--- Ability to problem-solve --- Superb written and verbal communication skill--- Ability to work independently and self-motivated--- Excellent relationship management skills Education Bachelor's degree required Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Health, New York , Onboarding Operations Specialist, Other , New York, New York