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Head of Service-Pharma NAM

Company: GEA Group
Location: New York
Posted on: April 10, 2021

Job Description:

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 50 countries contribute significantly to GEA's success - come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. Your responsibilities and tasks:

  • Lead the Service Department of Pharma NAM, allocate Field Service and Service Sales resources and prioritize initiatives in alignment within Pharma NAM and the other relevant sub business units.
  • Manage all Pharma NAM Service activities focusing on financial and strategic growth of the business, improve the Pharma BU Service Order intake/Revenue/Gross Margin position in NAM and drive customer satisfaction.
  • Help to develop the business plan, implement the business plan of Pharma NAM.
  • Build key customer relationships. Negotiate, close and maintain the SLA (Service Level Agreement) with customers.
  • Develop, implement and monitor budget of Service department in Pharma NAM. Organize and perform monthly Service Call/Service Project review and maintain the project and service call execution in good shape.
  • Ensure the team deliver the Service Projects, Service Calls, Spare Parts according to the budget, schedule, scope and specifications together with meeting customer satisfaction.
  • Ensures that staff follow procedural tasks such as timesheets, vacation requests, expense reports and follows GEA policies including Travel and the Health and Safety handbook.
  • Provides coaching and development support for service team, suggests training needs for performance improvement and completes performance evaluations though motivation and goal setting of staff.
  • Collaborates and aligns with the SBUs for Service Product Portfolio in NAM market
  • Defining departmental procedures and compliance, optimizing process flow.--
  • Establish and inspirationally lead and develop high performance teams
  • The other tasks defined by Head of Pharma NAM from time to time. Your profile and qualifications:
    • Min 5 years' experience in similar functions (minimum 3 years as a manager)
    • Broad work experience with organizational practices across several different job areas
    • Deep application knowhow, end-to-end process expertise
    • Experience with lean production processes and excellent product innovation
    • Profound Sales and Product Management expertise
    • Understanding of corporate finance and performance management principles
    • Analytical capabilities, problem-solving skills and ability to think strategically
    • Strong Customer / Service orientation
    • Adapts well to changes in assignments and priorities
    • Ability to lead & develop diverse teams, strong top line and target orientation with a strong people orientation
    • Excellent communication, presentation and public speaking skills
    • An entrepreneurial mindset, taking ownership of the work, assignments, successes and mistakes. High performance and result orientation
    • Solid organizational skills and Interpersonal skills (power of persuasion, conviction and well-argued reasoning, proven to maintain & build up relationships and networks with relevant decision makers and stakeholders Reference number JR-0012201 Job function Service Position type Full time Site Columbia
      9165 Rumsey Road, COLumbia, MD 21045 Stay in touch with GEA innovations and stories by signing up for news from GEA. We are here to help! With just a few details we will be able to respond to your inquiry. GEA is one of the world's largest systems suppliers for the food, beverage and pharmaceutical sectors. The international industrial technology group specializes in machinery and plants as well as advanced process technology, components and comprehensive services. With more than 18,000 employees, the group generated revenue of more than EUR 4.6 billion in fiscal year 2020. A major focus is on continuously enhancing the sustainability and efficiency of customers' production processes. GEA plants, processes and components help achieve significant reductions in carbon emissions, plastic use and food waste in production worldwide. In this way, GEA makes a decisive contribution toward a sustainable future, fully in line with its corporate philosophy of "engineering for a better world."-- GEA is listed in the German MDAX and the STOXX-- Europe 600 Index, and is also among the companies comprising the DAX 50 ESG and MSCI Global Sustainability Indices.

Keywords: GEA Group, New York , Head of Service-Pharma NAM, Other , New York, New York

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