Partner Success Principal
Location: New York
Posted on: April 10, 2021
As Partner Success Principal, you are the face of Via to our
partners and the voice of our partners within our organization. In
this dynamic and multi-faceted role, you are responsible for
building genuine and durable customer relationships and for
converting those relationships into opportunities for long-term
revenue growth. You will serve as our partners' trusted advisor,
providing strategic guidance on operational, go-to-market, and
product-related issues. Simultaneously, you will be an internal
advocate for partners within ViaVan, championing new products and
capabilities to facilitate the expansion of each partner's service
size and scope. Data-driven and operationally savvy, Partner
Success Principals are motivated above all by opportunities to
build, maintain, and expand customer relationships, relentlessly
seeking to leverage operational success into long-term partner
retention and revenue growth.
What You'll Do
- Develop a vision and strategy for each partner you manage by
assessing each partner's strengths and weaknesses, and assist
partners in setting and achieving ambitious goals.
- Build deep and trusting long-term partner relationships:
Identify partner pain points, as well as opportunities for service
growth and revenue generation.
- Become an expert on the Via platform: Leveraging deep product
knowledge, innovatively resolve partners' pain points and identify
opportunities for future product development.
- Analyze daily, weekly, and long-term service performance data,
providing partners with actionable recommendations to improve their
service's quality, efficiency, and growth.
- Leverage Via's deep and cross-functional team of experts in
service optimization, algorithms, product, pricing, marketing, and
rider and driver growth to produce data-rich analyses of each
partner's service and action-oriented recommendations for
- Negotiate and sign contract renewals and service expansions to
increase year-on-year revenue from each partnership.
Who You Are
- You have 6+ years of relevant work experience, including
several years' experience directly advising and persuading, and
negotiating with customers at all levels of seniority
- Demonstrated record of building and fostering durable business
relationships; you remain calm and collected when facing crisis or
criticism, and celebrate customers' successes with them
- Quantitatively-inclined and data savvy, you may not be a
Tableau expert, but you enjoy drawing quick, insightful conclusions
from complex data sets, asking critical questions, and synthesizing
raw numbers into simple, actionable recommendations
- Enjoy travel, embrace change, and are excited by the dynamic
and mobile nature of this position
- Have a Bachelor's Degree (graduate study a plus) and a record
of academic achievement
We're Via, and we build technology that changes the way the world
moves. We pioneered the TransitTech category to ensure that the
future of transportation is shared, dynamic public mobility - the
kind that reduces carbon emissions across congested cities,
minimizes reliance on private cars, and provides everyone with
accessible, efficient, and affordable ways of getting around.
With the addition of Remix into our portfolio, we created the first
end-to-end TransitTech solution for cities and transit agencies,
offering world-class software, service design, and operational
expertise to fundamentally improve the way the world moves.
We're committed to building and nurturing a team as diverse as the
communities we serve. Bringing transportation equity to the world
begins with championing equal opportunity in our own offices. All
backgrounds, identities, and voices are welcomed and celebrated
Ready to join the ride?
Via is an equal opportunity employer.
Keywords: Via, New York , Partner Success Principal, Other , New York, New York
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