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Epic - Application Team Lead

Company: One Brooklyn Health System
Location: Brooklyn
Posted on: May 6, 2021

Job Description:

Under direction of the Applications Manager, the Applications Team Lead provides analyst guidance in Epic software analysis, design, configuration, testing, and implementation as well as application support and issue resolution. Leads by example and possesses solid analytical capabilities with excellent customer service skills. Acts as an escalation point across multiple applications and projects. Must be effective at leading a team in the planning, development and implementation of application features or enhancements. Collaborates with the Applications Manager to provide focus on positioning staff, prioritizing work, timelines and ensuring customer delivery. As a Team Lead and department liaison; conducts communication between IT and Operations, provides technical expertise in identifying, evaluating and configuring systems to meet user and organizational requirements.Oversees a team of analysts to ensure applications are well supported and implementations are properly executed.Leads team processes for defining standards, promotes best practices and mentors staff.Identifies data integrity issues and analyzes data and process flows for process improvement opportunities.Establishes and maintains an appropriate team lead presence with team members, Operational and IT leaders, vendors and customers.Subject matter expert of the application functionality that supports their user's practice and has breadth of knowledge across EHR. Lead meetings, prioritize tasks, resolve conflicts and manage a project plan.Effectively manages customer goals and expectations. Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.Review and scope requests to provide the best options for integration, with supporting cost benefit analysis.Presents effective executive summaries including identification of scope, objectives and decision points showing options with costs and benefits defined.Coordinates software updates. Develops and documents internal procedures. Documents issue resolution and presents solutions to IS management.Management of team status reporting.Timely project and data tracking with input of weekly time tracking.Establish change control processes and procedures. Thoroughly reviewing each new release and communicating needed changes. Designs, builds and tests end users' tools, as appropriate, utilizing best practice principles.Defines requirements for changes and communicates to the appropriate application analyst.Facilitates collaborative decision-making.Provides on-call support, troubleshoots and resolves production support issues. Initiates escalation procedures. Identify potential issues and refer more complex issues to appropriate level of support. Serves as an escalation point for non-Human Resource issues and immediately escalates HR issues to appropriate managers.Performs other related duties assigned by supervisor. In an emergency, performs other duties necessary for the welfare of patients or the efficient operations of the institution.Education:Bachelor's degree in education, healthcare or information technology related field preferred; (will consider Associate's degree with equivalent combination of formal education plus 5 years related experience).Experience:Minimum five (5) years' applicable skills as Epic Analyst.Project Manager experience preferred.Knowledge, Skills:Excellent communication and follow-up skillsPossess a combination of expert technical, analytical, and customer service skillsAbility to work independently and exercise independent judgmentCritical thinking and strong problem solving skillsExpert level knowledge at core Analyst deliverablesMaintains a thorough understanding of application capabilitiesUnderstands and complies with basic and advanced concepts of change managementManage multiple prioritiesExceptional interpersonal skills necessary to be socially perceptive in accepting and relaying information, communicating policies and procedures, and interacting effectively with a variety of personnel.Superior verbal/written English communication skills, including grammatical, editing and proofreading skills. Highly proficient with Microsoft Office applications (i.e. MS Word, Excel, Access, Office Suite, PowerPoint, Project Professional and Outlook) and web browsers Licenses, Certifications:Certification in one or more assigned Epic Applications. Must have minimum five years' certification experience in Epic application(s) and current with new version training requirements. Physical Requiremenets:Position requires prolonged periods of standing, reaching, walking throughout the working day.Position will be required to stoops, bends, lifts, carry items weighing up to 25 pounds.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of The Brookdale Hospital Medical Center.BHMC is an equal opportunity employer, it is our policy to provide equal opportunity to all employees and applicants for employment without regard to race, color, religion, national origin, marital status, military status, age, gender, sexual orientation, disability or handicap or other characteristics protected by applicable federal, state, or local laws.

Keywords: One Brooklyn Health System, New York , Epic - Application Team Lead, Other , Brooklyn, New York

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