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Patient Care Coordinator I

Company: Professional Physical Therapy
Location: Whitestone
Posted on: May 6, 2021

Job Description:

* Greet patients in a welcoming and energetic manner, in person and on the phone. * Communicate effectively and compliantly via telephone, e-mail, and any other form of communication available with patients. * Manage the clinic's schedule to ensure efficient and expedient patient care for walk-in appointments, scheduled appointments, and potential new patient appointments. * Coordinate and schedule active patients based on the established plan of care. * Register new patients through the Intake questionnaire, input patient data and update electronic charts accurately. * Communicate insurance benefits, authorization requirements and payment responsibilities to new and active patients. * Review patient balance responsibilities for accuracy and provide basic balance related answers to patients upon request. * Communicate and track patient balance related discrepancies with the RCO * Collect and post all patient balances due including but not limited to deductible, co-insurance, co-payments, and retail sale related balances. * Take necessary actions from Copay, Patient Not Scheduled, Patient Balance, and other various reports generated to ensure the successful operations of the clinic. * End of day reconciliation including checked in appointments, documentation completed, charges posted, payments posted, and deposit completed. * Maintain detailed and accurate records of over the counter collections daily and electronic bank deposits. * Standard day-to-day clinical administrative responsibilities including document routing, scanning records, printing and preparing schedules, completing electronic task records, and checking and returning voicemails and emails. * Work with the clinical admin manager and the clinic team to achieve goals based on attainable metrics and key performance indicators established by the regional and corporate management. * Maintain a clean, inviting, and friendly environment within the clinic for current and potential patients including wiping down electronic devices used by patients. * Order and maintain appropriate/approved office supplies. * Practice confidentiality and privacy protocols in accordance with Company policies and HIPAA requirements. * Attend company and departmental meetings as required * Assist with the coordination of coverage for PTO * Other duties as assigned Qualifications: * Must have the ability to exercise a high degree of diplomacy and tact, excellent customer service, communication and interpersonal skills. * Must have excellent telephone skills; handling large call volume may be required. * Must be flexible, able to accommodate the changing needs of the facility. * Must have basic math skills; must be able to use standard office equipment. * Must be willing to work nights and/or Saturdays; must be able to work a rotating schedule between the hours of 7 AM-8:30 PM. Must be able to effectively use computer programs (e.g. Word, Excel, Outlook)

Keywords: Professional Physical Therapy, New York , Patient Care Coordinator I, Other , Whitestone, New York

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