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Associate Director, Partnerships & Strategy

Company: Handy
Location: New York City
Posted on: June 12, 2021

Job Description:

Handy is a home services marketplace on a mission to disrupt the $400B home services market by seamlessly delivering every service to every home. Handy has fundamentally changed the way the world buys home services by making it as easy to buy a service online as it is to buy a product. We connect customers to vetted, independent local professionals at the tap of a button, while providing upfront pricing, customer choice in scheduling (no more pesky 4 hour windows), cashless payments and a service guarantee.

Started in 2012 by Oisin Hanrahan & Umang Dua, Handy has scaled to offer cleaning, installation and assembly services across the US, Canada and the UK. Handy offers its services both direct-to-consumer via our website and mobile apps and through partnerships with some of the largest retailers in the world, including Wayfair, Walmart, Lowes, Costco and more. As of 2019, Handy is an independently operated subsidiary of Angi (Nasdaq: ANGI), the world's largest home services marketplace. This milestone is allowing us to expand to hundreds of more home services to bring the Handy experience to millions of more customers and professionals.

About the role:

Handy is seeking an Associate Director of Partnerships & Strategy to oversee the strategic growth initiatives and day-to-day management of our key retail partnerships. In this role, you will own the execution of internal and external projects to support the strategy, relationship, product and tactics for all partner related programs and improvements.

This is a cross-functional role that will work closely with a range of departments and partners both internally and externally (in Product, Finance, Operations, Engineering, Customer Experience and Legal), solving diverse and challenging problems with our product. From identifying, sizing, and executing growth opportunities, to overseeing projects that will improve the customer experience, you will be responsible for Handy's continued growth while also ensuring that customers have a best-in-class service experience through our retail partners.

As an Associate Director of Partnerships & Strategy, you will be a key member of Handy's Partnerships team, responsible for developing and executing a strategy that advances Handy's mission "to seamlessly deliver every service to every home," while developing as a future leader of the organization.

What you'll be doing:

  • Balance strategic acumen with analytical ability to identify and execute growth opportunities in a fast-paced environment
  • Build deep relationships with key internal and external stakeholders
  • Own analyses that provides actionable insight into business metrics, issues, and business opportunities; develop and execute plans to realize these opportunities
  • Work closely with internal teams and Handy's external partners to ideate ways to drive continuous growth while also improving customer experience
  • Dive deep into qualitative and quantitative data to pinpoint opportunities; work closely with Operations, Finance, Product and Engineering teams to implement changes throughout the tech stack
  • Prepare clear, concise presentations that summarize findings and recommendations from strategic projects and present findings to internal and external stakeholders on a weekly basis
  • Conduct strategic projects around market and user research

What we're looking for:

  • 6+ years of professional experience with evidence of increasing responsibility including start-up and/or consulting experience.
  • Bachelor's degree, MBA strongly preferred
  • Strong quantitative skills and aptitude. High proficiency with excel required
  • Strong communication skills and eye for detail. This role requires the ability to create informative documents and present them directly to Senior Leadership at Handy and to external partners
  • Creative problem-solver with excitement to work on cross-functional teams and projects

Compensation & Benefits

  • Competitive salary and equity commensurate with experience and performance
  • Full medical, dental, vision package to fit your needs
  • Monthly Handy credits
  • Flexible vacation policy; work hard and take time when you need it
  • A fun office in the heart of the Flatiron district, always stocked with coffee, snacks and drinks; catered lunch and dinner, foosball, office events and team outings
  • Ground floor opportunity with the team
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

Keywords: Handy, New York , Associate Director, Partnerships & Strategy, Other , New York City, New York

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