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Senior Salesforce Administrator

Company: The Door
Location: New York
Posted on: June 12, 2021

Job Description:

Summary: We are seeking a Senior Salesforce Administrator who will be an expert in Salesforce, the relationship management tool The Door uses to track clients and outcomes. The ideal candidate will be a resource for program staff, providing ongoing operational assistance and advanced technical issue resolution. The Senior Salesforce Administrator will create documentation on database protocol to streamline agency-wide operations, manage small- and large-scale in-house Salesforce implementations, and work strategically with programs to develop agency-wide data metrics and evaluation tools.

Responsibilities:

Salesforce Administration

  • Plan, coordinate and manage small and large-scale Salesforce Lightning implementations for various programs; work with program teams and/or external consultants
  • Serve as an internal expert on Salesforce and other third-party tools
  • Create fields, objects, validation rules, page layouts, workflow processes, and more to address and improve new and existing business needs
  • Provide maintenance on data tools as a system administrator
  • Migrate data from external and legacy systems, as needed
  • Identify and resolve data issues that affect multiple programs across the agency
  • Document processes and policies to maintain data integrity
  • Maintain the Salesforce budget, contracts, and invoices and RFP's
  • Manage and mentor a talented Salesforce administrator as it relates to Salesforce

Program Partnership and Operational Strategy

  • Partner with program staff and other teams on process improvements to improve staff workflows with technology
  • Collaborate with program staff to design systems to collect and analyze program data to evaluate program performance and quality, within programs and across programs where possible
  • Establish positive working relationships and provide ongoing support for Salesforce users
  • Work with program managers to strengthen practices and systems for program and contract compliance
  • Integrate data across platforms to streamline reporting to external agencies
  • Handle inbound Salesforce requests including user management, troubleshooting, system change requests and report requests
  • Other duties assigned by manager

Qualifications:

  • Bachelor's Degree in related field required
  • Minimum of 4 years of systems management experience, preferably in a non-profit environment
  • Strong commitment to advancing diversity, equity, and inclusion
  • Familiar with project management tools such as Asana
  • Familiar with Agile methodologies, ADKAR and Design Thinking principals
  • Proficiency in Salesforce required; Salesforce Administrator Certification preferred
  • Proficiency in Data Migration tools such as Dataloader
  • Demonstrated ability to design and write technical end-user documentation
  • Excellent customer service and communication skills; ability to interface and work well with all levels of staff while maintaining confidentiality
  • Advanced skills in Office 365 particularly Excel for data analytics
  • Strong analytical, organizational, and problem-solving skills
  • Attention to detail and adherence to department policies and procedures
  • Knowledge of SQL Database Administration preferred

Why you should join our team:

  • You are part of a mission driven organization that empowers NYC youth
  • Health and Dental Insurance
  • 15 vacation days in your first year (20 after the first year)
  • Flexible Spending Account and Pre- Tax Commuter Program
  • 403b retirement plan with up to a 6% employer match

Hours: 35 hours a week

Salary: Commensurate with experience

Please submit your cover letter and resume to APPLY!

We are committed to building a diverse and inclusive community. We support a broadly diverse team who will contribute to our organization. We are an equal employment opportunity for all regardless of race, color, citizenship, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or reservist status, or any other category protected by federal, state, or local law

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Keywords: The Door, New York , Senior Salesforce Administrator, Other , New York, New York

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