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Senior Analyst, Floral Channel Operations

Company: 1-800-FLOWERS.COM, Inc.
Location: Carle Place
Posted on: June 12, 2021

Job Description:

The Consumer Floral Brand's Florist Operations Team is responsible for ensuring that consumer orders that are placed for delivery through the company's network of florists are delivered on-time and with a degree of quality that meets or exceeds customer expectations. To this end, the Sr. Analyst will be responsible for the design, development and production of ad-hoc analyses and standing (daily, weekly, monthly) reports that are necessary to run the company's florist channel operations.

Additionally, through a partnership with the Florist Relations Management team, the Sr. Analyst will be responsible for devising strategies necessary to support fulfillment initiatives across the florist network while maintaining a keen focus on how these initiatives can impact Fulfillment Capacity, Order Distribution, Florist Performance, Product Performance, Hard good Penetration, Florist Payouts, Consumer Credits and much more.

In order to accomplish these tasks, the candidate is required to be proficient in the development of SAS queries and the various database tables that store the elements to be queried and calculated. Query development (i.e. "coding") is required daily.

The Sr. Analyst is also responsible for identifying trends, issues or abnormalities in the data and escalating to the attention of leadership. Primary areas of focus include: florist fulfillment performance, customer satisfaction metrics (CSIs), codified product penetration, product sell-through, florist inventory levels, product issues, fulfillment workload/queue metrics, and much more.

  • College degree in quantitative field required (mathematics/systems/business/engineering).
  • SAS Programming Proficiency
  • Snowflake Programming Proficiency
  • Tableau Proficiency
  • ANSI SQL Proficiency
  • Must have a very high degree of analytical, mathematical and empirical problem-solving skills.
  • Must be skilled in data management, analytics and reporting.
  • Proficiency with developing reports and analyses using SAS, Snowflake and Tableau is a must.

Keywords: 1-800-FLOWERS.COM, Inc., New York , Senior Analyst, Floral Channel Operations, Other , Carle Place, New York

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