Senior Analyst, Floral Channel Operations
Company: 1-800-FLOWERS.COM, Inc.
Location: Carle Place
Posted on: June 12, 2021
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Job Description:
The Consumer Floral Brand's Florist Operations Team is
responsible for ensuring that consumer orders that are placed for
delivery through the company's network of florists are delivered
on-time and with a degree of quality that meets or exceeds customer
expectations. To this end, the Sr. Analyst will be responsible for
the design, development and production of ad-hoc analyses and
standing (daily, weekly, monthly) reports that are necessary to run
the company's florist channel operations. Additionally, through a partnership with the Florist Relations
Management team, the Sr. Analyst will be responsible for devising
strategies necessary to support fulfillment initiatives across the
florist network while maintaining a keen focus on how these
initiatives can impact Fulfillment Capacity, Order Distribution,
Florist Performance, Product Performance, Hard good Penetration,
Florist Payouts, Consumer Credits and much more. In order to accomplish these tasks, the candidate is required to
be proficient in the development of SAS queries and the various
database tables that store the elements to be queried and
calculated. Query development (i.e. "coding") is required
daily. The Sr. Analyst is also responsible for identifying trends,
issues or abnormalities in the data and escalating to the attention
of leadership. Primary areas of focus include: florist fulfillment
performance, customer satisfaction metrics (CSIs), codified product
penetration, product sell-through, florist inventory levels,
product issues, fulfillment workload/queue metrics, and much
more.
Keywords: 1-800-FLOWERS.COM, Inc., New York , Senior Analyst, Floral Channel Operations, Other , Carle Place, New York
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