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Design Manager, Agency Design

Company: Visa
Location: New York
Posted on: June 12, 2021

Job Description:

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

The Design Manager of Agency Design (Experience and Engagement) is a compelling designer, facilitator, and storyteller who is able to work through various mediums (digital prototyping tools, presentation design, immersive experience activations, and video) in order to create high-impact deliverables and lead engagement sessions that help our clients drive their business forward. This designer will develop a well-researched understanding of emerging digital payment trends and leverage that knowledge to help our client's understand Visa's unique position within the fast-moving global commerce landscape. The Design Manager will conceptualize, co-create, design, and present engaging experiences, effectively collaborating with multi-disciplinary teams (product, business, strategy, data & analytics) to deliver value for our clients. A passion for using design to solve problems and seasoned presentation skills are a must.

Key Responsibilities:

  • Support and execute engagement design strategy under the NY Innovation Studio Leads to create and scale Innovation experiences and engagements in New York, Washington DC, and at other Visa Innovation locations with a primary focus on Introductory and Discovery Sessions (supporting Co-Creation as needed)
  • Deeply understand the payment ecosystem, commerce trends, our Innovation practice, as well as Visa capabilities in order to effectively speak to our clients and partners
  • Research emerging areas of opportunity (using quantitative and qualitative techniques) and transform insights into compelling story-telling, experience design, and and presentations for client engagements (including videos, physical installations, etc) ensuring each project deliverable is of the highest quality
  • A keen eye for distinguishing good design from great design, a good story from a great story
  • In collaboration with Innovation business and product peers, lead client Discovery Sessions (as assigned) being the voice of user experience and product design, including the facilitation of client ideation and alignment as required to drive to actionable outcomes
  • Collaborate with peers at Visa's other global Innovation Centers to standardize engagement models, share our practice's approach, and train others on the how and the why behind our work
  • Independently and proactively manage engagements and initiatives in a white space environment
  • Strong individual contributor while being able to inspire, mentor, and guide junior staff
  • Support NY Innovation Studio design operations needs as required including but not limited to RFPs, supplier relationships, design briefs, global design initiatives, etc.

Basic Qualifications

8 or more years of relevant work experience with a Bachelor's Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

  • BA/BS in related field required, MS/MFA preferred
  • 10 yrs experience in specialization such as user experience, design strategy, marketing activation design, interaction design, or visual and content design with willingness to broaden your own skillset into adjacent specializations while refining mastery of primary skillset
  • Ability to tackle a diverse and complex set of design challenges and recognize patterns to help develop creative, strategic, and scalable solutions for our client experience and engagement model
  • Expert in digital design software and tools including Adobe Creative Suite, Sketch, InVision, AfterEffects, etc
  • Proficient in front end web development HTML/JS/CSS and rapid protoyping techniques
  • Expert in creating experience maps, user journeys and service blueprints, interaction models, flows, high fidelity wireframes, and UI / visual design
  • Master facilitator with c-suite experience and proven track record running client engagements, demonstrating excellence in presentation polish, executive presence, and client orientation
  • Strong written and verbal communication skills (public speaking, storytelling, presentation building skills)
  • Experience working with design systems, components, and extensible assets
  • Proven history of delivering results on time, within budget, and with high level of execution
  • A creative optimist and self-starter who brings energy and enthusiasm to the work
  • Strong organizational skills and attention to detail with the ability to prioritize and manage multiple projects
  • Desire to teach others through doing
  • Payment industry experience preferred, but not required

Essential Functions:

  • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast

  • Proven ability to work on complex and often ambiguous problems, to drive results

  • Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

  • Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops

  • Excellent project management skills, organization, and ability to manage multiple workstreams at the same time

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers, reach with hands and arms, and bend or lift up to 25 pounds.

Travel Requirements:

Up to 20% travel required

Work Hours:

Incumbent must make themselves available onsite during core business hours

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Keywords: Visa, New York , Design Manager, Agency Design, Other , New York, New York

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